What are the responsibilities and job description for the Front Desk Associate/Receptionist position at Carolina Pickleball Club?
Company Overview
Carolina Pickleball Club (CPBC) is a premier indoor pickleball facility with locations in Hickory and Kannapolis, North Carolina. Dedicated to promoting the sport of pickleball and providing an exceptional experience for players of all skill levels, CPBC offers high-quality courts, events, programs, and social areas designed to enhance community engagement and member satisfaction.
Summary
We are seeking ideal candidate to join our dynamic team at Carolina Pickleball Club (CPBC). This role is essential for delivering exceptional customer service, managing member interactions, coordinating court reservations, and maintaining a welcoming environment for our members and guests. Your contributions will directly impact player satisfaction and uphold our reputation for excellence in the pickleball community.
Responsibilities
- Greet and welcome members, guests, and visitors with a friendly and professional demeanor.
- Manage phone systems, emails, and social media inquiries to provide prompt and accurate information.
- Provide details about membership options, court reservations, upcoming events, and club amenities.
- Assist with check-ins, registrations, and membership processing to ensure smooth operations.
- Resolve member inquiries or issues promptly and professionally, maintaining a positive experience for all.
- Maintain accurate records of memberships, court bookings, and event registrations.
- Collaborate with event coordinators and coaching staff to support programs and events.
- Process retail sales of merchandise, including paddles, apparel, and accessories.
- Ensure cleanliness and organization of the front desk, lobby, and retail areas.
- Support club marketing initiatives and promote membership specials.
Requirements
- Proven experience in a customer service or front desk role within a sports, hospitality, or recreational environment.
- Strong communication skills with excellent phone and in-person etiquette.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with scheduling software (e.g., CourtReserve) is a plus.
- Proficiency in handling payments and retail transactions.
- Availability to work flexible hours, including evenings and weekends.
If you are passionate about providing top-notch service and eager to contribute to the growth of the Carolina Pickleball Club, we invite you to apply today and become part of our dedicated team!
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Expected hours: 20 – 40 per week
Schedule:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- On call
- Overtime
- Weekends as needed
Work Location: In person
Salary : $16 - $18