What are the responsibilities and job description for the Patient Account Representative-Cash (REMOTE) position at Carolina Pines Reg Med?
Description
We have an exciting opportunity to join our Revenue Cycle team as Patient Account Representative II - Cash. This is a remote position supporting two of ScionHealth's facilities.
Qualifications
We have an exciting opportunity to join our Revenue Cycle team as Patient Account Representative II - Cash. This is a remote position supporting two of ScionHealth's facilities.
The Patient Account Representative II – Cash prioritizes and completes the posting of cash and appropriate adjustments in accordance with departmental policies and procedures within established deadlines for hospital and/or physician accounts. Updated and documented financial data, utilizing excellent customer service skills to contact patients and insurance carriers to ensure accurate reimbursement. Must have computer skills with basic knowledge of Microsoft Word, Microsoft Excel, and Microsoft Outlook. Basic knowledge of general accounting/bookkeeping skills. Adheres to policies, procedures, and regulations to ensure compliance and patient safety.
Examples of Responsibilities:
- Responsible for posting cash electronically using batch files, electronic remittance advice, paper remittances, and/or paper checks.
- Maintains required levels of productivity and quality while managing tasks to ensure timeliness of job completion.
- Uses identified and known resources to accomplish analytic report follow-up, including payor websites, provider service lines, analytics, and correspondence.
- Balances daily cash postings.
- Researches unidentified payments to correctly apply dollars to appropriate accounts.
- Participates in A/R clean-up projects or other projects identified.
- Takes ownership of assignments; and other duties as assigned or requested.
- Communicates and listens effectively with internal and external customers; effectively understands instructions and shares knowledge.
- Cooperates and interacts with supervisors, peers, other departments, and all customer groups demonstrating our commitment to “service”.
- Provides training to new or existing staff as directed by leadership, when necessary.
- Works to identify the root cause of unidentified cash or how to automate adjustments necessary to avoid manual postings at the time of payment.
- Demonstrates leadership qualities and initiative amongst peers and coworkers.
- Other duties as assigned.
This role starts at 16.34/hr
Qualifications
Education and Experience:
- High School Diploma or GED Equivalent (required)
- One or more of the following systems or applications: Epic, SSI, Microsoft Excel, and Microsoft Word (preferred)
- Two (2) years of previous hospital and/or physician business office experience (preferred)
Knowledge/Skills/Abilities:
- Proficient operation of 10 key pads.
- Ability to communicate effectively verbal and written.
- Ability to work independently.
- General Accounting and bookkeeping skills.
- Strong customer service and interpersonal skills.
