Property Care Manager

Carolina Retreats, part of the VTrips family of brands, is seeking a Property Care Manager to oversee the care and condition of a portfolio of assigned vacation rental properties. The Property Care Manager will be responsible for ensuring that quality assurance inspections, inventory management, billing and vendor management, and administrative functions are carried out efficiently and effectively.

Essential Functions:

• Collaborate with the Client Success Manager to determine the preferred method of communication for owners in assigned portfolios.
• Conduct monthly quality control inspections of assigned portfolios and document findings in the system.
• Review and confirm completion of all new property paperwork with the Client Success Manager and ensure timely entry into the system.
• Foster and maintain relationships with HOAs and community service staff to enhance relationships between operations and owners.
• Manage property onboarding and offboarding processes.
• Review owner statements monthly in conjunction with the Client Success Manager and accounting department to ensure accuracy.
• Operate with the owner's interests in mind and understand the financial goals of the assigned portfolio.
• Maintain professional communication with vendors/contractors regarding scheduling, billing, certificates of insurance, and other needs.
• Submit invoices for payment and maintain detailed records associated with work orders, inspections, and inventory.
• Coordinate with the Supervisor regarding units coming on/off the program and execute the standard protocol.
• Ensure the availability of updated pictures and continually monitor the need for updates (Inside Maps).
• Establish and maintain a continuous maintenance schedule and assignments for the property portfolio, providing assistance to other Property Care Managers as needed.
• Promptly report guest damages and missing items, providing photos and documentation.
• Administer the "go-back" protocol with Housekeepers for any guest satisfaction issues related to property conditions.
• Take responsibility for the installation and maintenance of WIFI in units.
• Attend meetings with supervisors and/or upper management as requested.
• Learn and comply with all company, local, state, and federal safety rules.
• Familiarize yourself with the company's emergency preparedness plan and be available for implementation and assistance if necessary.
• Fulfill after-hours on-call responsibilities on a rotational and as-needed basis.
• Perform other duties as assigned.

Benefits:

• Medical, dental, and vision insurance for employees and their dependents
• Company-paid life insurance and short-term disability
• Long-term disability insurance, pet insurance, and legal assistance available
• Health savings account (HSA) and flexible spending account (FSA) options
• 3 weeks of annual paid time off with accruals beginning on Day 1
• Paid sick time
• Paid holidays, including your birthday
• Travel discounts for employees and their friends and family

• Minimum of 3 years of property management experience, preferably in the vacation rental or hospitality industry.
• Proficiency with document management, databases, and spreadsheets.
• Working knowledge of Microsoft applications.
• Strong organizational skills with the ability to multitask and problem-solve.
• Excellent communication skills.
• Valid driver's license, auto insurance, and reliable transportation for travel between locations while working.
• Must be eligible to work in the United States and pass a background screening.
• Ability to work a variable schedule, including weekends, holidays, and on-call shifts as assigned.

Physical/Mental/Environmental Demands:

• Sitting – 30%, Walking/Standing – 70%. Required to stoop, bend, stretch, twist, and reach. Regularly lift up to 25 lbs. Must be able to talk or hear. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Organize, multitask, and problem-solve.
• Combination of indoor and outdoor workspaces.

Other Duties:

Please note that this job description is not exhaustive and may be subject to change. Duties, responsibilities, and activities may vary based on regional and location-specific needs of the company.

AAP/EEO Statement:

VTrips is an Equal Opportunity Employer and fully subscribes to, as well as practices, the principles of Equal Employment Opportunity. Therefore, we do not discriminate based on race, color, religion, sex, national origin, age, disability, citizenship, marital status, sexual orientation, or any other characteristic protected by law in the recruitment, selection, placement, training, compensation, and promotion of our employees.

Apply now and become a vital part of VTrips, where your career is more than just a job - it's an adventure!