What are the responsibilities and job description for the Account Manager position at Carolina Rework Solutions?
About Carolina Rework Solutions
Carolina Rework Solutions (CRS) is a trusted provider of logistics, warehousing, inventory management, and specialized rework services. We empower our clients by combining cutting-edge technology with a relentless focus on innovation, efficiency, and exceptional customer service. Our reputation as a reliable partner spans across a wide range of industries.
Position Overview
As an Account Manager, you’ll serve as the bridge between our clients and internal teams—ensuring smooth operations, proactive communication, and service excellence. This is a client-facing role ideal for someone who is organized, detail-oriented, and thrives in a fast-paced, tech-enabled environment.
Key Responsibilities
✅ Serve as the primary point of contact for assigned accounts
✅ Proactively manage client communications and relationships
✅ Understand client needs and ensure top-tier service delivery
✅ Maintain accurate records using CRM tools, Microsoft Excel, and Word
✅ Collaborate with cross-functional teams (Operations, Warehouse, IT, Customer Service)
✅ Identify and resolve client issues quickly and effectively
✅ Assist with onboarding new clients and setting expectations
✅ Stay informed on industry trends and company services to provide strategic insights
✅ Contribute to the development and execution of account management strategies
What We’re Looking For
🔹 Proficiency in Microsoft Excel and Word
🔹 Excellent written and verbal communication skills
🔹 Ability to learn new technologies quickly
🔹 Highly organized and capable of managing multiple accounts
🔹 Proactive problem-solver with a client-first mindset
🔹 Comfortable working independently and as part of a team
Benefits
💼 Competitive salary based on experience
💰 401(k) with company match
🌴 Paid time off & company holidays
📈 Career growth & development opportunities
🤝 Supportive, team-oriented culture
Ready to make an impact? Join us and help shape the future of logistics.
🔗 Apply now on LinkedIn