Warranty Clerk

This position will assist the Service Warranty Departments in all administrative functions as needed, including but not limited to:

• Create new repair orders (RO’s) for all in-shop & road call repair & recall tickets as needed.
• Review & process RO’s received from the shop, road crews or County CPWA repairs & file warranty claims to the respective Warranty agent (i.e., Allison, Braun, Cummins, DDC, Eldorado, Elkhart, Freightliner, MCC, Ricon, Thomas Built Buses or any additional warrantors that Carolina Thomas may elect to contract with.).
• Ensure proper documentation is provided to Parts Department, as may be requested (RO#, claim#, etc.) to assist in processing requests for failed parts returns to the respective Warrantors.
• Create purchase orders (PO’s) for sublet warranty repairs, County CPWA repairs, or satellite service center warranty invoices or Company service truck requests (oil, filters, tires, etc.) received & forward to Account Payables for payment.
• File & store completed & invoiced RO’s in the file cabinets or in the storage area.
• Review and monitor ‘Open RO Report’ to ensure claims are filed within the designated warranty guidelines.
• Monitor & follow up on A/R claim payment discrepancies as requested.
• Other duties as assigned.

Minimum Requirements:

Good computer skills as person will be using Word, Excel, Outlook and the company’s operating system (Procede). Ability to interact with multiple functional areas to get warranty claims properly submitted. Ability to work independently as well as with multiple other people including service technicians, parts personnel, managers and warranty manager. Ability to work with Original Equipment Manufacturers (OEM) and their personnel in the best interest of Carolina Thomas. Ability to understand and follow oral and written instructions. Graduation from high school required at a minimum and the required skills, knowledge and abilities. Company is a drug and alcohol free workplace and random testing requirements and procedures are utilized.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• Monday to Friday

Application Question(s):

• Do you have previous dealership warranty experience?

Work Location: In person

Salary : $16 - $20