What are the responsibilities and job description for the Guest Experience Ambassador position at CarolinaEast Health System?
***Hours: Tuesday & Thursday, 5:00pm-11pm. Every other weekend, 12:00pm-8:00pm**
Job Summary: The Guest Experience Ambassador serves as a vital communication and support link for our patients and families. He/she will promote positive customer service and customer (guest) relations within the Health System by offering direction, providing information to our customers, and displaying a professional, compassionate, and caring attitude when interacting with our customers.
About CarolinaEast Health System
CarolinaEast Health System is committed to providing high quality, compassionate care across the Coastal Carolina region. At the heart of our system is a 350-bed, full-service medical center equipped with a comprehensive range of inpatient and outpatient services, utilizing the latest medical technologies. We employ over 3,200 dedicated team members and operate physician practices across various specialties in four counties. Our employees foster a culture of excellence that ensures our patients receive the same high level of care found at larger medical centers, all while maintaining a friendly, community-centered atmosphere throughout our facilities. CarolinaEast offers a robust benefits package to all full-time employees, as well as benefits for part-time plus and part-time staff. We are proud to be the first medical center in North Carolina recognized as a Cardiovascular Center of Excellence by the American College of Cardiology and the American Heart Association. Additionally, we are honored to be named one of America’s Best-In-State Hospitals by Newsweek, among numerous other prestigious accolades.
Minimum Requirements:
- Associate’s degree or equivalent preferred.
- Additional education in customer service beneficial.
- One year of previous or related work experience.
- Previous receptionist experience preferred, or experience in dealing with the public.
- Experience in a healthcare position beneficial.
- Possesses the ability to effectively communicate with anxious patients’ families and employees in stressful situations.
- Demonstrates discretion and diplomacy when interacting with hospital employees, medical staff, and other customers.
- Reports improvement opportunities to the Patient Relations Director for Patient Experience Team consideration.
- Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.
