What are the responsibilities and job description for the Office Manager position at Carolinas Center for Oral & Facial Surgery?
Principal Duties AND Responsibilities:
- Lead by example and coach team to provide exceptional patient experiences.
- Create, establish and manage internal office protocols and procedures to ensure office efficiency.
- Evaluate and review office production and procedures to develop new ways to improve efficiency with office operations, patient retention, and profitability.
- Maintain focus on a productive schedule that supports the providers.
- Manage accounts receivables including timely and accurate insurance claim processing.
- Schedule team members to ensure adequate shift coverage and facilitate requests for time off.
- Provide the provider with administrative and practical support when asked.
- Serve as the liaison between departments, including: Administration, Payroll, Human Resources, Accounts Payable, Marketing.
- Assist in the interviewing, on-boarding and training of new hires.
- Train, develop and performance manage staff to meet performance standards.
- Communicate with office team regularly to ensure they have the information, tools, and support needed to perform their jobs effectively and successfully.
- Respond to doctor, patient and employee grievances, complaints, and inquiries and seek assistance when necessary
- Organize and oversee supply purchases, equipment upgrades and operations expenses.
- Maintain facilities and equipment in accordance with hygiene and safety regulations including OSHA.
- Other duties as required.
Education AND Experience: - High School Diploma or equivalent required. Associate’s Degree preferred.
- Minimum 1-2 years of dental office management or supervisory experience required.
- Prior experience with dental management software, Dentrix Enterprise preferred.
- Working knowledge of dental billing and insurance protocols.
- Knowledge of dental terminology, procedures and diagnosis.
KEY Competencies: - Excellent customer service and leadership skills.
- Ability to organize, plan and prioritize duties.
- Confidentiality.
- Strong organizational skills.
- Proficient computer skills.
Benefits: - 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
