What are the responsibilities and job description for the Automotive Body Shop Office Manager position at Carolinas Collision Center of Charlotte?
Collision Center Office Manager – Capital Ford of Charlotte
Are you a people-person with a knack for organization and a passion for delivering top-tier customer service? Capital Ford of Charlotte is looking for a Collision Center Office Manager to keep our shop running smoothly while ensuring an exceptional experience for every customer.
What You’ll Do :
- Be the welcoming face of our Collision Center, greeting customers and ensuring they feel valued from start to finish.
- Keep our shop on track by managing schedules, coordinating appointments, and ensuring a seamless repair process.
- WOW our customers by providing top-notch service and support through phone calls, text messages, and in-person interactions.
- Serve as the key liaison between customers, insurance partners, and our estimates team, ensuring clear and efficient communication.
- Assist customers with rental car arrangements, deductible payments, and all administrative aspects of the repair process.
- Manage payment transactions, including credit, check, and cash handling.
- Keep the office organized and running efficiently with various administrative tasks.
What We’re Looking For :
Why Join Us?
At Capital Ford of Charlotte , we’re more than just a dealership—we’re a team committed to excellence.
If you love working with people, staying organized, and making a difference every day, we want you on board!
Ready to take the next step? Apply today and be part of a winning team!