What are the responsibilities and job description for the Wellness Concierge position at Carolinas Natural Health Center?
Job Description
Wellness Concierge
Are you organized, detail oriented and energized by helping others?
Do you have a passion for health, wellness, and empowering people to take control of their health?
Do you have a proven track record of providing exceptional customer service and a professional demeanor that makes others feel at ease?
If the answer is YES! Then, we can’t wait to hear more about you!
About this position:
The Wellness Concierge enthusiastically sets the tone for all client relationships with Carolinas Natural Health Center. She/he is the face of the practice and is responsible for ensuring all clients feel important, appreciated, welcomed, remembered, and cared for. She/he manages the appointment schedule for practitioners, connects with all members to ensure they attend regularly scheduled appointments and maintains contact to ensure members receive all supplements recommended by the practitioner. You are present in this role during our business hours Monday through Thursday from 8 AM to 4:30 PM.
Key Responsibilities:
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms and empowering them on their journey to optimal health.
Our Mission:
To empower YOU to lead a healthier life so that YOU can fulfill your God-given purpose
Our Vision:
To transform healthcare one person at a time.
Our Core Values:
Empowerment - We strive to empower others to better health.
Integrity - We do the right thing, even when it’s tough.
Faith - We believe in the unseen, and help others grow in their faith.
Compassion - We have compassion for each person and their personal journey to wellness.
Excellence - We strive for excellence in everything we do to provide a 5 star experience.
https://carolinasnaturalhealth.com/
Company Description
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms, empowering them on their journey to optimal health.
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms, empowering them on their journey to optimal health.
Wellness Concierge
Are you organized, detail oriented and energized by helping others?
Do you have a passion for health, wellness, and empowering people to take control of their health?
Do you have a proven track record of providing exceptional customer service and a professional demeanor that makes others feel at ease?
If the answer is YES! Then, we can’t wait to hear more about you!
About this position:
The Wellness Concierge enthusiastically sets the tone for all client relationships with Carolinas Natural Health Center. She/he is the face of the practice and is responsible for ensuring all clients feel important, appreciated, welcomed, remembered, and cared for. She/he manages the appointment schedule for practitioners, connects with all members to ensure they attend regularly scheduled appointments and maintains contact to ensure members receive all supplements recommended by the practitioner. You are present in this role during our business hours Monday through Thursday from 8 AM to 4:30 PM.
Key Responsibilities:
- Meeting and greeting every member and prospective member with warmth and professionalism
- Conducting office tours for prospective members in person and virtually
- Own scheduling and confirming all member appointments
- Ordering of labs and nutraceutical support supplements
- Processing in-office products and orders
- Assisting with projects to facilitate the growth of the practice
- Documenting relevant statistics and creating relevant reports
- Continued education and professional growth
- Maintaining a safe and clean working environment by complying with procedures, rules, and regulations; calling for assistance from support personnel when needed
- Ability to collaborate and work well with a team
- Ability to provide excellent customer service and support with integrity
- Ability to stay on top of tasks with impeccable organization and attention to detail
- Ability to adapt swiftly to evolving challenges
- Ability to organize and prioritize daily workload for efficiency
- Ability to create authentic and meaningful client interactions
- Outstanding personal and work ethic
- Excellent English written and verbal communication skills
- Embrace technology and confidently use tools like Google Workspace, EHR systems, and project management software like Asana
- Are positive on purpose
- Listen with compassion and empathy
- Communicate in a friendly and effective manner with people from all walks of life
- Care about the wellbeing of others who are struggling with their health
- Take immense pride in your work and are passionate about improving your craft and skills
- Stay focused and on-task with minimal oversight
- Stay organized in a fast-paced and dynamic environment
- Exhibit open, honest, and supportive communication - our team is small and tight-knit
- Think critically and proactively solve problems
- Actively pursue personal development
- Actively participate in making your health a priority
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms and empowering them on their journey to optimal health.
Our Mission:
To empower YOU to lead a healthier life so that YOU can fulfill your God-given purpose
Our Vision:
To transform healthcare one person at a time.
Our Core Values:
Empowerment - We strive to empower others to better health.
Integrity - We do the right thing, even when it’s tough.
Faith - We believe in the unseen, and help others grow in their faith.
Compassion - We have compassion for each person and their personal journey to wellness.
Excellence - We strive for excellence in everything we do to provide a 5 star experience.
https://carolinasnaturalhealth.com/
Company Description
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms, empowering them on their journey to optimal health.
At Carolinas Natural Health Center our FUN and dynamic team of caring individuals provides a functional holistic approach to healthcare. We prioritize treating individuals over symptoms, empowering them on their journey to optimal health.