What are the responsibilities and job description for the Senior Client Services Manager position at Carollo Engineers?
Overview
Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking a Client Service Manager to win and manage engineering work in the Tampa Bay region of Florida. In this client-facing role, you will be instrumental in building on our growth in the region and will be facilitating the planning, design, and construction of complex water and wastewater treatment and infrastructure projects. The successful candidate will have demonstrated experience in business development and marketing, management of client service relationships, preparation of pursuit plans and proposals, and team collaboration.
At Carollo you’ll make an impact at an organization that does meaningful work, fosters a collaborative team culture, and creates a diverse, inclusive environment where you feel like you belong. You’ll work alongside a collaborative and dynamic team of professionals that is truly passionate about our work. Carollo’s vision is to be the BEST water consulting firm and you’ll find that Carollo is also the best place for you to build your career.
Responsibilities
Carollo is committed to providing employees with a competitive, comprehensive benefits program that provides the care employees and their families need to lead healthy, productive lives. Carollo’s benefits package includes paid time off and holidays, comprehensive health insurance coverage, pre-tax savings account options for healthcare, dependent care and commuter expenses, disability insurance and life insurance options for you and your dependents. We also offer free Caregiver Support, Travel Assistance, counseling services and discount programs. Other compensation that may be available includes: 401(k) company contribution matching, tuition reimbursement, discretionary bonuses, career advancement bonuses, professional registration bonuses, employee referral bonuses, and compensatory time for exempt employees. Flexible work arrangements may also be available. Eligibility for benefits varies based on employment status.
Carollo Engineers is an internationally recognized environmental engineering firm that specializes in the planning, design, and construction of water and wastewater facilities. We are seeking a Client Service Manager to win and manage engineering work in the Tampa Bay region of Florida. In this client-facing role, you will be instrumental in building on our growth in the region and will be facilitating the planning, design, and construction of complex water and wastewater treatment and infrastructure projects. The successful candidate will have demonstrated experience in business development and marketing, management of client service relationships, preparation of pursuit plans and proposals, and team collaboration.
At Carollo you’ll make an impact at an organization that does meaningful work, fosters a collaborative team culture, and creates a diverse, inclusive environment where you feel like you belong. You’ll work alongside a collaborative and dynamic team of professionals that is truly passionate about our work. Carollo’s vision is to be the BEST water consulting firm and you’ll find that Carollo is also the best place for you to build your career.
Responsibilities
- Develops significant relationships with new and existing clients and has responsibility for client maintenance
- Responsible for acting independently and making sound business decisions to achieve marketing goals
- Leads teams to prepare proposals, conduct interviews, and negotiate contracts with clients
- Initiates and maintains extensive contacts with key engineers and officials of other organizations and companies
- Exceptional communication and interpersonal skills, with the ability to effectively build relationships with clients and internal stakeholders
- Excellent organizational and time management skills, with the ability to prioritize and manage multiple projects and pursuits simultaneously
- Involved in exploration of subject area, definition of scope and selection of problems for investigation, and development of novel concepts and approaches
- Active in professional associations, including presentation of technical papers, member of technical committee, officer of local or national organization
- Assists with training and mentoring internal staff
- Some travel is required
- Bachelor’s degree in Civil, Environmental, or Chemical Engineering
- Registration as a Professional Engineer in Florida
- 15 years of professional experience
- Demonstrated ability to develop new business in the water industry
- Experience delivering water and wastewater treatment, wastewater collection systems, water transmission/distribution, pipeline rehabilitation, and/or pump station projects
- Ability to communicate effectively with multiple clients and project teams
- Master’s degree in civil, environmental, or chemical engineering
- Design and construction phase experience
Carollo is committed to providing employees with a competitive, comprehensive benefits program that provides the care employees and their families need to lead healthy, productive lives. Carollo’s benefits package includes paid time off and holidays, comprehensive health insurance coverage, pre-tax savings account options for healthcare, dependent care and commuter expenses, disability insurance and life insurance options for you and your dependents. We also offer free Caregiver Support, Travel Assistance, counseling services and discount programs. Other compensation that may be available includes: 401(k) company contribution matching, tuition reimbursement, discretionary bonuses, career advancement bonuses, professional registration bonuses, employee referral bonuses, and compensatory time for exempt employees. Flexible work arrangements may also be available. Eligibility for benefits varies based on employment status.
