What are the responsibilities and job description for the Field Service Technician position at Caron Scientific?
Description
Position Overview
Caron Scientific is a leading provider of laboratory equipment to the pharmaceutical, biotech, government, academic, and industrial markets. As part of the Caron Products team, you will contribute to groundbreaking work that helps customers discover life-changing therapies and enables a healthier world.
The Field Service Technician (FST) plays a vital role in interacting with customers to identify areas for improvement in their operations. The territory will primarily cover the western United States, with a focus on California, but may include other regions based on customer demand.
Key Responsibilities
Qualifications
Position Overview
Caron Scientific is a leading provider of laboratory equipment to the pharmaceutical, biotech, government, academic, and industrial markets. As part of the Caron Products team, you will contribute to groundbreaking work that helps customers discover life-changing therapies and enables a healthier world.
The Field Service Technician (FST) plays a vital role in interacting with customers to identify areas for improvement in their operations. The territory will primarily cover the western United States, with a focus on California, but may include other regions based on customer demand.
Key Responsibilities
- Perform equipment installations, repairs, preventative maintenance, calibrations, and performance validations to documented standards
- Travel 75%-100% of the month (usually home on weekends with rare requests for weekend travel)
- Lift a minimum of 50 lbs
- Provide customer service while adhering to company protocols and safety standards
- Field Service Technicians are provided with a company cell phone, laptop, and credit card for travel expenses
- Full access to a technical pool of skilled internal resources for assistance while in the field
Qualifications
- High school diploma or GED and technical training, certification in a technical field
- Experience with reading electrical schematics and other technical drawings.
- Ability to troubleshoot electrical, mechanical, and refrigeration systems in a field setting
- Requires excellent time management skills
- Requires excellent verbal skills and the ability to interact with a sophisticated customer base
- Ability to independently schedule and coordinate business travel
- Must be able to lift 50 lbs.
- Positive attitude and strong interpersonal skills
- Valid driver's license with clean driving history required
- Familiarity with MAS 90, Sage CRM, Word, and/or Excel a plus
- Strong desire for continued growth and learning
