What are the responsibilities and job description for the Import customer service position at CaroTrans?
Company Description
CaroTrans International is a trusted global NVOCC dedicated to providing timely and direct import and export global ocean transportation services. We offer essential services that enhance global supply chains and strive to boost customer satisfaction. Our decentralized team of 350 local professionals delivers seamless, global shipping services with passion and experience. CaroTrans maintains a strong global network with strategic partners and operates extensively in North America, Australia, China, Hong Kong, New Zealand, and Taiwan, with headquarters in Clark, New Jersey.
Import Customer Service, CaroTrans - Boston, MA
An exciting opportunity is available to join our Boston Branch as an Import Customer Service team member.
We seek a highly self-motivated individual with the following characteristics:
- A strong sense of urgency and moves at pace
- Passion for our business
- Proven ability to promote collaboration within a high functioning team
- Has a high level of curiosity and the ability to achieve results
- Resourcefulness to multi-task and set priorities
- Extremely detail oriented mind-set
- Solid communication skills to work with internal and external teams and customers
- Effectively execute tasks in a fast-paced environment
- And, not afraid to step up to improve our business
Job Requirements:
- Provide high level customer service and communication to clients, vendors and overseas partners in all facets of Import Customer Service
- Process all aspect of Import Operations/shipment release/shipment door deliveries/Quotations/general inquiries in an accurate and timely manner
- Manage full process of arrival process; issuance of arrival notices, rating of files and booking confirmations from overseas
- Participate fully with other team members in day-to-day operation of team including setting priorities, organization, scheduling work and problem solving
- Ability to finalize settlements (profit/loss) through excel sheets and internal operating system
- Ability to finalize a console file when all shipments are delivered and cost and credit the correct amount to the agent and customers
