Premium Services Manager

Job Overview
CAROUSEL HOSPITALITY Premium Services Manager in partnership with the High Point Rockers and Carolina Core at Truist Point Stadium.

Under the Leadership of the General Manager, the Premium Services Manager is responsible for all day-to-day aspects of premium services and catering pertaining to the food and beverage operation at Truist Point Stadium. The role will create, sell, and implement game day and non-game day premium catered events, assisting with training personnel, supervising, and directing the work activities of premium services supervisors and staff all while providing exceptional customer service for our guests. The Stadium is equipped with robust kitchen equipment to serve up to thousands of guests and hosts numerous non-sporting events, becoming a unique and versatile destination for food and beverage experiences.

The Premium Services Manager position is a full-time salaried and benefitted position. This role requires direct selling, as well as collaboration with High Point Rockers & Carolina Core sales personnel, of premium catering sales to generate revenue through outbound calls, networking, and deployment of targeted marketing strategies.

Specific responsibilities include but are not limited to:

• Collaborating with General Manager in creating premium catered event products including standard and customized menus that appeal to promoters of events and generate sales revenue.

Events include holiday parties, concerts, graduations, wedding receptions, trade shows, business meetings, etc.

• Supervising and coordinating premium services by delegating tasks and providing follow up to catering personnel including servers, bartenders, suite and clubhouse attendants in various ballpark locations such as picnic areas, skyboxes, party suites, loge boxes, table and in-seat service, Club locations, birthday zones etc.
• Oversee and participate in all catering location set-up including creation and maintaining opening and closing checklists, inventory lists, product count sheets, cash and credit card handling and operational procedures, and stocking checklists.
• Directing premium services event personnel to properly clean equipment and organize stock for the next event.
• Ensuring complete customer satisfaction at the very highest levels for every stadium catered events.
• Training and coaching personnel and consistently providing feedback, good and bad.
• Possessing a working knowledge of all positions in premium areas and all tasks associated with the various roles such as event manager, server, bartender, and suite attendant. These tasks include set up/teardown and servicing all premium equipment.
• Ability to incorporate par/production/count sheets into the daily routine and effectively communicate proper stock levels based upon expected game and event attendance.
• Ensuring the catering event team provides fast, friendly, and accurate service.
• Ensuring product quality, location cleanliness, maintenance, and security standards are met.
• Ensuring that all workstations, service areas, suites, skyboxes, bars, and storerooms remain clean and sufficiently stocked, maintaining a high-quality appearance at all times.
• Ability to resolve customer concerns by determining cause of the problem and selecting a guest-centric solution to solve it.
• Participating in meeting state and local health requirements for alcoholic beverage service and food handling.
• Ensuring all catering team members comply with service standards and safety procedures.
• Ensuring proper cash handling and deposit procedures are followed in locations where applicable.
• Monitoring quality and consistency of all food served.
• Maintaining premium inventory protocols and ensuring inventories are conducted monthly and as directed by company protocols.
• Responsibility for overseeing hiring, training, and developing event catering staff.
• Maintaining open lines of communication with the GM and management of the Blue Crabs to solve problems.
• Completing any additional requirements as directed by the GM. Qualifications:
• A minimum of two years prior management and supervisory experience in any upscale premium service, convention center, sporting venue, or hotel food & beverage operation is required.
• Ability to listen and communicate effectively at a high level with C-Suite level executives as well as meticulous attention to detail on all aspects of communication, planning, execution and follow-up on all events, and inquiries for events, at Truist Point Stadium.
• Excellent customer service and satisfaction skills with the ability to adapt well and address any deficiencies which exist and ensure complete and total guest satisfaction.
• Strong organizational and time management skills.
• Ability to work independently and in a high-stress, fast-paced environment.
• Knowledge of health and safety regulations.
• TIPS and ServSafe Certifications or state or local certifications if different where required.
• Able to work multiple and irregular hours including daytime, nights, weekends, and holidays as required, especially during peak seasons
• Experience dealing with large teams of direct reports in a fast-paced food service environment.

Job Type: Full-time

Pay: $52,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 12 hour shift
• Day shift
• Evening shift
• Morning shift

Work Location: In person

Salary : $52,000 - $60,000