Benefit Service Assistant

Benefit Service Assistant

Experience Preferred: Office, customer service and claims adjudication experience or related work is preferred and will be given preferential consideration.

Job Summary

Employee is expected to assist participants and coworkers through oral and written forms of communication systems. Will be required to use several office technologies to input and understand data. All duties are performed in strict adherence to HIPAA, including the privacy provisions and will require a working knowledge of other regulations governing benefit processing. The position requires some independent judgment in organizing assignments and work must meet minimum standards.

Essential Functions

• Must be able to meet with Participants, sit and/or stand and use office business equipment and software for long periods of time
• Must meet minimum expectations for Productivity and Departmental Work
• Must produce quality work, and have good organizational skills
• Must be able to follow simple directions and procedures
• Must be able to follow through on simple assignments, and show initiative where appropriate
• Must show problem-solving and critical thinking skills that a similarly experienced and trained employee would show
• Must be able to handle multiple tasks, and show adaptability and versatility
• Must be able to learn basic job knowledge
• Must have good written and oral communication skills, and the ability to maintain a professional demeanor under pressure
• Must be able to adapt to office technology, including hardware and software

Position Requirements

• Math Aptitude including 10-key adding machine and/or calculator
• Typing proficiency at a level sufficient to complete required tasks accurately and in a timely manner
• Analytical and problem-solving skills
• Willingness and ability to learn new technical skills
• Good organizational skills
• Good written and oral communication skills
• Ability to maintain a professional demeanor under pressure

Other Requirements

• This is a full-time positions 100% onsite in Oakland, CA
• This job requires a background check

In addition to the base wage which will range between $28.17 and $33.14 per hour during the first 12 months of employment, this position includes an excellent benefit package with an employer paid retirement plan:

Carpenters Health and Welfare Trust Fund for California – health and welfare coverage for the employee and eligible dependents, currently the premium for the coverage is 100% covered by employer contributions – the current contribution rate is $12.87 per hour or $22,393.80 per year

• Medical – Kaiser or Anthem Blue Cross
• Dental – Delta Dental
• Vision – Kaiser or Vision Service Plan (VSP)
• Prescription – Kaiser or Express Scripts
• Employee Assistance Program (EAP) – Anthem Blue Cross
• Eligibility is based on an hour bank and would typically begin 4 months after your employment begins

Office and Professional Employees Pension Trust Fund – a defined benefit plan with a 5 year vesting period which will provide monthly payments to you for life during your retirement, current hourly contribution is $6.10 per hour

Western States 401(k) Retirement Fund of the OPEIU – which you are able to participate in and make pre-tax contributions to as soon as your employment begins

11 Paid Holidays per year:

• New Years’ Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Day after Thanksgiving Day
• Christmas Eve
• Christmas Day
• 1 Floating Holiday of your choice – during the 1st Calendar year following the Calendar year in which you were a CFAO employee on December 1st

Paid Vacation:

• upon hire you will begin to accrue 2 weeks’ vacation per year
• after 5 years of continuous service you will begin to accrue 3 weeks’ vacation per year
• after 10 years of continuous service you will begin to accrue 4 weeks’ vacation per year
• after 18 years of continuous service you will begin to accrue 5 weeks’ vacation per year

Our office is located at 265 Hegenberger Road, Suite 100, Oakland, CA 94621-1480. We have plenty of free parking, are located close to public transportation and we also have electric vehicle charging available on site.

The CFAO is an equal opportunity employer and makes employment decisions on the basis of qualifications, merit and business needs. We want to have the best available person in every job.

The CFAO is committed to complying with all applicable laws providing equal employment opportunities to individuals regardless of race (including natural hair and protective hairstyles), color, religion and religious creed (including religious dress and grooming practices), sexual orientation, marital status, age (40 years and over), national origin, ancestry, citizenship, physical or mental disability (including HIV and AIDS, medical condition, including cancer, genetic characteristics or information, requests for medical leave), sex/gender (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding and/or related medical conditions), reproductive health decision making, gender identity, gender expression, transgender status, and military and/or veteran status, or any other consideration made unlawful by federal, state or local laws. This commitment applies to all persons involved in the operations of the company and prohibits unlawful discrimination by any employee of the CFAO, including Supervisors, Managers, Directors and co-workers.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Job Type: Full-time

Pay: $28.17 - $33.14 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

People with a criminal record are encouraged to apply

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Oakland, CA 94621 (Required)

Ability to Relocate:

• Oakland, CA 94621: Relocate before starting work (Required)

Work Location: In person

Salary : $22,394