Donation Receiver/Attendant

Carpenter's Place, a local faith-based not-for-profit organization, has an opening for a full or part time Donation Receiver who will potentially be the first interaction a person, customer, or donor has with Carpenter's Corner Thrift Store; therefore, it is imperative that the Receiver has a positive, outgoing personality that is welcoming and exudes the highest level of customer service.

ESSENTIAL FUNCTIONS OF THE JOB

1. Welcome donors in a timely manner in a way that they feel confident that Carpenter's Corner Thrift Store appreciates them and understands their value.
2. Handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Carpenter's Corner Thrift Stores story, repeating details back to donor and issuing a receipt.
3. Through the highest level of customer service and hospitality, plants a seed for repeated business and donations to Carpenter's Corner Thrift Store with every donor.
4. Maintain clean and well-organized reception area, to include the parking lot where applicable.
5. Adhere to and implement daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Carpenter's Corner Thrift Stores' Mission Statement.
6. Communicate, daily, to the Processing Manager and Receiving Manager any necessary information that relates to their respective departments.
7. Work with and effectively communicate with the Receiving Manager, other processing members of the Receiving and Processing teams.
8. Daily serve with fellow employees so that there is a healthy and productive work environment.
9. Effectively use the donation receiving script to communicate appreciation, the Carpenter's Corner Story.

KNOWLEDGE, SKILLS AND ABILITIES

1. Must be a people person with a pleasant and willing attitude and have a servant's heart.
2. Must have a friendly, smiling demeanor.
3. Must be able to work in a fast-paced environment.
4. Must have exceptional hospitality talent to offer the highest level of customer service.
5. Excellent communication skills (both oral and written) with an excellent command of the English language.
6. Must have a commitment to Carpenter's Place Thrift Stores' mission and mission statement.

1. Must be detail-oriented and have solid organizational skills.
2. Must be a problem solver and be able to work with a minimum of supervision and take initiative.
3. Excellent time management skills.
4. Computer skills to include general typing skills.
5. Ability to read and define problems, collect data, establish facts and draw valid conclusions.
6. Ability to interpret a variety of instructions furnished in written or oral form.

EDUCATION AND EXPERIENCE

High School diploma or GED required.

BENEFITS

• IL Paid Leave
• 401(k)
• If full time - health/dental/life insurance offered

PHYSICAL/ENVIRONMENTAL DEMANDS

Stand up to 100% of a standard work day.

Walk up to 75% of a standard work day.

Sit less than 10% of a standard work day.

Use hands to perform required duties up to 100% of a standard work day.

Lifting and Bending up to 75% of a standard work day.

Talk or hear as needed throughout a standard work day.

Moderate physical activity. This position may require frequent strenuous activity. Able to lift at least 50 pounds. Use hands to lift, sort, clean, organize throughout a standard work day. This position may work in a warehouse setting with some outdoor exposure throughout the workday.

VISION REQUIREMENTS

Close vision (clear vision at 20 inches or less).

Distance vision (clear vision at 20 feet or more).

Color Vision (ability to identify and distinguish colors).

Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point).

Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)

Ability to adjust focus (adjust the eye to bring an object into sharp focus).

WORK SCHEDULE/HOURS

Part time to full time, Monday through Saturday, up to a maximum of 40 hours per week. Attendance at specific meetings, off-site events or training, as required.