What are the responsibilities and job description for the Call Center Representative position at CARPENTERS SOUTHWEST ADMINISTRATIVE CORP?
Under minimum supervision, the Call Center Representative performs specialized clerical duties which require frequent exercise of independent judgment and a thorough understanding of applicable procedures. The Call Center Representative I is a full-time, non-exempt position, with a work schedule of Monday through Friday, 9:00 AM – 6:00 PM. Schedule is dependent on department needs; periodic overtime may be needed during peak periods.
Knowledge and Skills:
- Provide excellent customer service to all CSAC stakeholders.
- Complete data entry tasks (eflows) in a timely basis ensuring quality and quantity are at acceptable levels.
- On occasion, assist other departments with special projects as needed, help open mail, sort, and validate information coming into the department, assist with auditing scanned documents.
- Communicate effectively with participants, staff, local unions, and SWRCC at all times.
- Provide and obtain participant information.
- Possesses effective communication skills to manage and resolve participant complaints.
- Follow up on participants calls where necessary.
- Document all call information according to operating procedures.
Required Qualifications and Skills:
- Bilingual in English and Spanish is required
- Retirement/pension background is required
- Working knowledge in Microsoft applications.
- Knowledge of “8x8” telephone system is preferred but not mandatory
- Professional appearance and demeanor
- Excellent telephone etiquette, “people skills,” written and verbal communication skills
- 1-2 years related experience. Knowledge working in a call center or participants service environment is preferred.
- Excellent organizational skills and detail oriented.
Salary : $24 - $30
