General Manager

Carpet City Flooring Center is looking for a General Manager to take over managerial duties of our established store in Holmen.

The deal candidate has great people skills and hands-on leadership skills.

Experience in the floor covering industry or construction is preferred.

Pay is based on salary and performance bonus.

If you have great people management skills and excellent customer service-rapport building skills, apply today!

https://recruiting.paylocity.com/recruiting/jobs/All/c72c395c-b5b2-42a6-a778-55c45ce224b5/Carpet-City-Flooring-Center

The General Manager is responsible for all the operational practices within their assigned store, ensuring all company policies are upheld and comply with all decisions made by senior management.

This position involves overseeing staff, ensuring an excellent customer and employee environment, managing sales strategies, handling customer complaints, and maintaining financial accounts.

All decisions in store management are to be made in the best interests of the company and customer. This role is an ambassador for Carpet City Flooring Center.

ESSENTIAL FUNCTIONS:

Recruitment:

• Determine necessity of new positions based on back filling positions or store demand. Review qualified candidates for open positions.
• Attend all scheduled interviews and contribute to the meeting.
• Provide insight on candidates as fit for role and company.

Training and Development:

• Coach your team by leading through example.
• Coordinate and/or conduct training sessions for new and existing employees.
• Review through Key Performance Metrics with employees quarterly.
• Ensure all team members are clear on their role, responsibilities and expectations.
• Set the responsibilities/expectation.
• Explain why the responsibilities/exception exists.
• Review how to meet the expectation/responsibility.
• Ensure all team members are knowledgeable regarding products, sales techniques and store policies.
• Hold employees accountable with disciplinary actions when expectations are not met.

Sales and Strategy:

• Oversee sales team in customer contacts from initial contact through completion of job to increase sales and customer satisfaction.
• Review through goals on a quarterly basis.
• Review performance and conversion rate, traffic count regularly.

Store Operations:

• Ensure all facets of the store run smoothly, providing a positive experience for both the customer and employees.
• Provide store coverage as needed.
• Efficient communication and clerical and administrative staff or less than one hour response time.
• Effectively navigate through software systems

Financial and Inventory:

• Expense receipts are submitted in a timely manner with purchase orders, entered and received in software.
• Assign and complete manual inventory counts monthly.

Reporting:

• Run, review and address concerns with reporting information

Customer Relations:

• Ensure customer follow-ups are conducted in a timely manner after installation.
• Address and resolve any issues related to employee conduct or customer service.
• Ensure timely and satisfactory resolution of all customer issues.
• Initiate and manage the claims process for customer complaints or product defects.

Installer Management:

• Manage installer scheduling, ensuring installers are scheduled with appropriate product installation and time allowances.
• Follow up with installers regarding complaints and errors in product installation.
• Manage installer payroll in coordination with clerical staff.
• Submit work orders to clerical staff for payroll processing.

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Ability to Relocate:

• Holmen, WI 54636: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000 - $85,000