What are the responsibilities and job description for the Customer Service Representative position at Carr Lane Manufacturing Co.?
Customer Service RepresentativeLocation : St. Louis, MissouriStarting Pay : $18 / hourType : Full TimeShift : Monday-Friday; 8 : 30am - 5 : 00pmWork Environment : On Site / Hybrid(Once training is completed, you may have the opportunity to work from home on a rotating schedule)About UsCarr Lane Manufacturing provides a large selection of tooling components, clamps, fixturing and related work holding products for all areas of manufacturing. Based in St. Louis, Missouri USA, we make tooling items for virtually every industry around the globe. Carr Lane Manufacturing delivers consistently high-quality products and is certified ISO 9001-2015.Position OverviewIn this role, you'll communicate with the Carr Lane sales team, our customers, internal team members, and our distributors through phone, email, and our ticketing system. The Customer Service Representative (CSR) answers questions, provides product and services information, enters customer orders and information, and works to resolve any outstanding questions or potential issues.Successful CSR's have strong communication skills, enjoy problem solving, and thrive in a team-oriented environment.Key Responsibilities
- Accurately review and process customer's orders received via telephone, email, our ticketing system, and online chat.
- Expedite orders as needed.
- Respond to customer inquiries, providing information on products, ship dates, etc.
- Provide price and availability information for standard parts.
- Process formal quotes for special products.
- Partner with the sales team on customer and distribution communication.
- Respond to customer concerns, escalating to others as needed.QualificationsRequired :
- High school diploma or equivalent
- 2 Years' experience as a Customer Service Representative or related experience
- Strong computer skills Microsoft Suite (Word, Excel, Outlook, Teams)
- Excellent communication skills
- Strong problem-solving skillsPreferred :
- Knowledge of manufacturing is a plus.
- Familiarity with CRM systems and practices
- The ability to work in a fast-paced and multi-tasking environment is preferred.
- Experience with Zendesk or other ticketing system
- Experience with VOIP phone systemPhysical RequirementsRequired :
- Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Repetitive Motions
- Close visual acuity.
- Subject to noise, hazards, and oils if you visit production.
- Lift up to 10 lbs.What We OfferAt Carr Lane Manufacturing, we provide :
- Health and Wellbeing : Employer-sponsored Medical, Dental, Vision Care, Employee Assistance Program, On-Site Fitness Center
- Financial Benefits : Competitive Pay, Profit Sharing, 401k Plan with 4% Company Matching, Company paid Life and AD&D Insurance, Disability Insurance, Company paid Short Term Disability, Tuition Reimbursement, Attendance Bonus Program, Referral Bonus Program
- Paid Time Off : PTO and Holidays, Parental Leave, Birthday, Military Leave, Bereavement
- Additional Perks : Weekly Pay, Pet Insurance, Air-Conditioned, and Heated Environment.Why Join Carr Lane Manufacturing?We set ourselves apart through :
- A commitment to quality and innovation in every product.
- A collaborative and inclusive team environment.
- Industry leadership rooted in decades of experience.Your work will be valued, and your contributions will make a difference-not just to the company but to customers worldwide.Website : www.carrlane.comReports to : Customer Service ManagerPre-employment drug testing is required for employment.Carr Lane is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Salary : $18
