Project Manager

Job Summary: The CHOICE PIE (CPIE) Project Manager for Cutler Manor (CM) will manage all

aspects of services coordination for all CM residents in partnership with POAH Communities (POAHC)

Community Impact team. This work includes but is not limited to case management, partner referrals

and assessments, partnering/supporting relocation consultant (Urban Relocation Services), and support

efforts with the CM CHOICE Resident Advisory Council. We highly value firsthand knowledge and

understanding of the Gould’s and South Dade community we serve. Applicants with direct experience

living and/or working within this community are encouraged to apply, as we believe their insights and

familiarity can greatly contribute to our organization's ability to effectively meet the needs of the

community. However, we welcome applications from all qualified candidates, regardless of background

or experience. We are committed to building a diverse and inclusive team that reflects the rich tapestry

of our community

Essential Duties/Expectations:

Administrative:

• Assumes lead role in day-to-day operations and coordination of the supportive services program (CHOICE PEOPLE WORK)

• Work in collaboration with POAH Community Impact Team and Management to ensure timely assessments and reports;

• Assisting the CIC with annual unit inspections and addressing housing noncompliance issues as a support.

• Assumes full responsibility for the Salesforce system;

• Maintain all reports and compliance to third party sources (i.e., housing agencies, lenders, asset management, city, state, and county).

• Responsible for gathering and entering quarterly data in Choice Neighborhood Inform reporting system.

• Participate with ongoing continuous quality improvement (CQI) initiatives to enhance program operations.

• Ensures that all required programmatic and financial reports are reviewed and submitted on a timely basis

• Work with the Community Impact Team to ensure residents meet performance measures including housing stability, income and education benchmarks.

• Attend scheduled workshops, trainings and meetings as required;

• Reports to the Assistant Vice President of Resident Services Financial

• Ensures that program is in full compliance with all funding sources by collaborating with Finance Department at least quarterly to monitor expenditures to meet HUD measures.

Program Development

• Work collaboratively with the POAH Communities’ Community Impact and Property Management teams to ensure families are offered housing stability support

• Support housing stability efforts through referral coordination and relocation assistance in partnership with POAH and 3rd Party Agency with support.

• Supporting the Community Impact Team with residential services (Resident Advisory Board, residents' meetings, etc.) and workshops and information sessions to meet residents needs and interests to enhance life skills

• Support program initiatives to increase daily living and housing stability skills Resident Relations

• Work in collaboration with property manager to ensure community safety, security, lease compliance and timely completion and submission of incident reports

• Work in collaboration with the property manager and CIC to meet with new residents.

• Engage with residents to and ensure that staff complete the initial assessment/survey

• Ensure staff conduct home visits with each resident.

• Provide crisis intervention services in coordination with CIC;

• Conduct case staffing monthly (at a minimum)

Staff Management

• Assists in hiring, training, and on-site supervision of supportive services staff, including performance evaluations and progressive discipline both internally and with external services partners.

• Actively participate in individual and group supervision as scheduled;

• Supervision of service staff to ensure that residents receive strength-based case management evidence-based practices (I.e., intensive case management, Motivational Interviewing, Harm Reduction, Trauma Informed Care, Housing First Principles, Crisis Interventions etc.) designed to assist residents in maintaining housing, obtaining/increasing income and promoting self-sufficiency;

• Monitor all supportive services staff PTO and completes timesheets within required time frames;

Minimum Requirements:

• Pays close attention to detail and demonstrates strong organizational skills.

• Strong critical thinking skills and ability to problem solve.

• Proficient in Excel, Adobe, Microsoft programs, Outlook, and understanding of database applications, including the use of formulas, functions, data import/export and creating charts. Salesforce knowledge preferred.

• Effective communication skills, backed by detailed written documentation and comprehensive listening skills.

• Ability to treat all individuals with respect and able to build rapport by promoting empathy and compassion with patience and consistency.

• Has a strong sense of trauma informed practices that promote space creation for residents to engage in conversation, offers de-escalation practices and fosters control and choice.

• Maintains a professional demeanor and maturity, good judgment, quick learner, and proactive

• Ability to multi-task, prioritize, manage time efficiently, and be flexible when needed.

• Displays qualities of a team player mentality and possesses strong work ethics.

• Ability to be mobile throughout the property and participate in community outreach

Education /Experience:

• Bachelor’s degree in social work, mental health, psychology, or related field preferred. In lieu of Bachelor's degree, minimum of five years working experience in supportive housing or related field

• A minimum of two years’ experience working in supportive housing or related field

• A minimum of two years’ supervisory experience

• Excellent knowledge of community resources

• Ability to work a flexible schedule and be on-call as needed