Car Wash Team Lead

Team Lead
About us

Carriage House Car Wash is a place where our employees feel a part of something special and are valued. Our teammates routinely say that this feels like family – a place where we are building something special together and where everyone is valued.

“We inspire everyone to aspire to be their best versions of themselves. We train, nurture and provide opportunities for anyone who wants to grow. Our career and compensation path is available to everyone on the team. The opportunities are limitless.”

A SUCCESSFUL TEAM LEAD AT CARRIAGE HOUSE NEIGHBORHOOD CAR WASH:

A Customer Service Lead at Carriage House Car Wash shows a passion for our business, is growing in his or her ability to manage and direct others, enjoys both the site operations and guest experience aspects of the business, and has natural strengths for engaging with customers. Our Leads thrive on taking on more responsibility and are comfortable making decisions in the moment when direction is not provided.

Customer Service Leads are not afraid to make a decision, and they enjoy the challenge of making others on the team as successful as possible. They observe what is happening each moment throughout the day and ensure that all aspects of our routines are completed well. They show exemplary customer service and have an observant eye to ensure wash quality and safe wash operations are consistent throughout the day.

Customer Service Leads show promising management potential. They are comfortable being the “go to” when in the leadership role at the site. They can be the first point of escalation, and they are willing to go the extra mile to ensure every day at Carriage House Neighborhood Car Wash is as successful as possible.

MODEL THESE BEHAVIORS:

· Promote our values… “Live by our H.O.U.S.E values” (Helpful, Observant, Urgency, Safety and Excellence)

· Be observant and be self-directed

· Lead with hustle and enthusiasm

· Bring energy, positivity and a winning personality

· Put the team in the position of having a sense of purpose by being busy every minute of the day

· Responsible, disciplined and attentive to details

· Make routine easy to follow

· Direct others to ensure our responsibilities are fulfilled, the team is productive and customers have exceptional experiences

CORE RESPONSIBILITIES:

1. Team Leadership and Management

a. Planning (daily plans, routines and rainy day projects)

b. Create daily team rotation schedule by role and personal breaks

c. Work with team to meet or beat monthly goals

d. Fill in staffing gaps as they occur

e. Manage escalation tree (order of phone call escalations)

2. Deliver a Premier Customer Experience

a. Maximize team member visibility and engagement with customers at kiosks and vacs

b. Know all wash packages and pricing; can effectively explain all of our savings plans and packages

c. Communication, communication, communication with radios among the team

d. Uphold safety standards (e.g., ensure eStop used for cleaning tunnel; COVID precautions, loading cars, eye protection worn in equipment room, and ear protection in blower room, etc.)

e. Handle damage claims following the process using Open.Wash Systems

3. Ensure Operational Excellence and Wash Quality

a. Ensure opening and closing checklists are properly followed without gaps

b. Daily site checklists are followed and documented

c. Hourly - review wash bay and equipment room for any equipment issues; resolve or elevate as necessary

d. Monitor wash quality continually and immediately address shortages (drying / blowers, tire shine, cleaning effectiveness and brush contact, and water quality – RO TDS monitoring)

e. Must pass a thorough exam of all working functions and component parts of equipment room and tunnel equipment

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person

Salary : $16