Receptionist PT / PRN

I. PURPOSE OF YOUR JOB POSITION

The primary purpose of your job position is to direct visitors and phone calls and perform clerical support in an efficient manner in accordance with established procedures, and as directed by your supervisor.

II. JOB FUNCTIONS (others as assigned)

Efforts have been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is a logical assignment to the position.

A. Administrative Functions

• Receive and follow reception schedule / instructions from your supervisor pursuant to established policies and procedures.
• Operate paging / telephone system as required.
• Answer telephone, determine nature of call and direct caller to appropriate individual or department.
• Receive inquiries and release information in accordance with established policies and procedures.
• Maintain a current file / listing of residents by name and room number, emergency phone numbers of on-call personnel, department extensions, key personnel, etc.
• Receive requests from within the facility and locate personnel through paging system.
• Give directions / information to visitors, guests, residents, sales representatives, etc.
• Reports suspicious persons / information to supervisor immediately.
• Ensure guests / visitors abide by existing rules and refuse admission to persons as directed.
• Assist with administrative duties as directed.
• Create and maintain an atmosphere of warmth, personal interest, and positive emphasis, as well as a calm environment throughout the facility.
• Greet visitors. Direct to appropriate office and / or resident room.
• Receive, sort, and distribute mail as directed.
• Operate copier, office machines, etc., as directed.
• Assist department directors in administrative matters. (i.e., typing reports, correspondence, etc.)
• Monitor presence and location of sale representatives in the facility.
• Present a positive image of the facility to all customers, such as job applicants, families, and the community.
• Deal honestly, openly, and directly at all times with all Seniors' and Facility personnel, expressing your views in a constructive fashion.

B. Safety and Sanitation Functions

C. Resident Rights Functions

1. Maintain CONFIDENTIALITY of all pertinent resident care information to assure resident rights are protected.

III. WORKING CONDITIONS

IV. EDUCATION

A. Must possess, as a minimum, a high school diploma.

V. EXPERIENCE

A. Must have at least six (6) months of experience in a receptionist or secretarial position, or successfully completed a secretarial science program from an accredited school / college.

VI. PERSONAL, INTERPERSONAL AND COMMUNICATIONAL REQUIREMENTS