What are the responsibilities and job description for the Cemetery Support Associate position at Carriage Services?
About Us: At Carriage Services, we are dedicated to creating premier experiences through innovation, empowered partnership, and elevated service. Our team is united by a shared purpose of providing exceptional support to families during their most difficult times.
">The Role: We are seeking a Cemetery Services Ambassador to support our families by assisting with burial procedures, graveside services, and committal ceremonies. This role focuses on cemetery services, including providing on-site support during burials and ensuring a seamless experience for families.
">Key Responsibilities:
- Assist families by providing guidance and support during burials, graveside services, and committal ceremonies.
- Stand and assist during graveside services to ensure proper procedures are followed and that families receive respectful service.
- Escort families to designated burial locations and provide support as needed.
- Ensure seamless coordination of services, maintaining a calm and compassionate presence.
- Provide light physical support, such as setting up chairs, moving supplies, and handling small equipment.
- Offer general administrative assistance, including following up with families, answering inquiries, and coordinating cemetery services.
- Support the Family Service team with daily tasks and provide assistance on special projects for the Family Service Manager and Managing Partner.
Requirements:
- High School Diploma or equivalent.
- Strong interpersonal skills with the ability to provide empathetic, professional service.
- Excellent organizational and communication skills.
- Ability to work both independently and collaboratively with the Family Services team.
- Comfort working in both indoor and outdoor environments, assisting families in designated gardens and handling administrative tasks.
- Prior cemetery or customer service experience is a plus but not required.
