Family Service Counselor (Pre-Arranged Funeral)

Family Service Counselor (Pre-Arranged Funeral)

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

The Family Service Counselor is responsible for assisting families in making cemetery arrangements & funeral services through the selection and purchase of cemetery property, funeral options, merchandise, and services on at-need or pre-need basis, ensuring the expectations of client families and their guests are exceeded.

Compensation: $60,000 - $100,000 per year

Job Type: Full-Time

Location: Heritage Funeral Homes 3700 Forest Lawn Drive Matthews, NC 28104

Qualifications

• Must have North Carolina Funeral Director License

• High school diploma or equivalent required; some college or college degree preferred.

• Proven track record of success in inside sales production strongly preferred.

• Must have or obtain an insurance license in the state of employment within the first 45 days of employment

• Valid driver’s license in good standing and acceptable driving record.

Job Duties

• Establishes a professional relationship with client families to ensure that all needs are being met.

• Represents the company in a professional and caring manner.

• Provides tours and guides families that visit the cemetery locations.

• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals.

• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures.

• Develops new prospects and community-based contacts;

• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging.

• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family.

• Actively participates in all required location and company training initiatives.

• Reports all progress to the Sales Manager (or Unit Leader) as directed.

• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals; and

• Identifies and remedies all hazards at location and on grounds.

• Performs other duties as assigned.

Benefits:

• Dental insurance

• Employee assistance program

• Employee discount

• Flexible spending account

• Health insurance

• Health savings account

• Life insurance

• Paid time off

• Vision insurance