Training & Aftersales Specialist

Carrier Commercial Refrigeration is a global leader in providing advanced refrigeration solutions for commercial and industrial applications.

We are seeking a skilled and motivated Training & aftersales specialist to join our team. In this role, you will primarily provide in-field technical support for CO2 refrigeration systems, dedicating substantial time to problem-solving and troubleshooting on-site at customer locations. A key aspect of this position is to deliver external training focused on developing the expertise of our customers and their partners in CO2 refrigeration technology.

Field Technical Support

• Travel to client sites to provide hands-on troubleshooting and resolution of technical issues specific to CO2 refrigeration systems.
• Conduct comprehensive system evaluations and diagnostics to ensure optimal performance and compliance with safety standards.
• Build strong relationships with clients through regular on-site support, fostering trust and open communication.

External Training Development

• Design, create, and deliver specialized training programs for customers and their partners on CO2 refrigeration systems, including operation, maintenance, and troubleshooting techniques.
• Tailor training sessions to meet the unique needs of each customer, enhancing their understanding and operational capabilities related to CO2 technology.
• Ensure training materials reflect the latest advancements, best practices, and regulatory standards relevant to CO2 refrigeration.

Training Delivery

• Conduct engaging workshops and training sessions at customer locations, emphasizing hands-on learning and practical applications of CO2 refrigeration systems.
• Evaluate the effectiveness of training programs through participant feedback and performance metrics, continuously improving the training experience.
• Provide ongoing support and coaching to customers and their partners, reinforcing learning and building technical expertise in CO2 systems.
• Work with after sales and support management to create and advance training program.

Remote Technical Support

• Offer remote technical assistance to clients and internal teams, addressing inquiries and resolving issues related to CO2 refrigeration promptly.
• Utilize remote monitoring tools and diagnostic software to troubleshoot and analyze CO2 refrigeration system performance.

Documentation and Reporting

• Maintain accurate records of field activities, training sessions, and client feedback related to CO2 refrigeration systems.
• Prepare detailed reports on technical support and training activities for management review, identifying trends and areas for improvement.
• Stay informed of industry trends, advancements in CO2 refrigeration technology, and changes in regulations affecting the sector.
• Communicate with after sales support and after sales support manager about all issues found in the field.

Collaboration

• Work closely with engineering and product development teams to address technical challenges specific to CO2 systems and contribute to product enhancements.
• Collaborate with sales and marketing teams to support customer engagement initiatives and product launches related to CO2 refrigeration solutions.
• Bachelor’s degree in Mechanical Engineering, Refrigeration Technology, or a related field.
• Proven experience with CO2 refrigeration systems and technical support, particularly in a field setting.
• Strong background in training or education, with the ability to convey complex CO2 refrigeration concepts clearly and effectively.
• Excellent problem-solving skills and the ability to think critically under pressure.
• Has the ability to travel 60-80%, sometimes on short notice.
  
  
  

Preferred Skills

• Certification in refrigeration technologies (e.g., EPA Section 608 Certification).
• Experience in instructional design or adult education.
• Familiarity with digital training platforms and tools.