What are the responsibilities and job description for the Branch Sales Associate position at Carrier Enterprise?
Job Summary:
In the Branch Sales Associate role, you will be the face of our branch, providing exceptional customer service, product knowledge, and support to HVAC/R professionals and contractors who visit our location. Your enthusiasm for the industry, excellent communication skills, and commitment to delivering top-notch customer service will be the key to your success. This position is eligible for performance-based bonuses and incentives.
Essential Duties and Responsibilities:
- Customer Service: Greet customers warmly and assist them in finding the right HVAC/R products and supplies for their needs. Provide expert advice, product information, and recommendations.
- Order Processing: Accurately process customer orders, ensuring that all requested items are available, properly priced, and invoiced correctly. Handle cash, checks, and credit card transactions with precision.
- Product Knowledge: Maintain a deep understanding of our HVAC/R product inventory, including specifications, compatibility, and pricing. Stay up to date with industry trends and new product releases.
- Stock Management: Monitor and replenish stock levels on the sales floor. Conduct regular inventory counts and report any discrepancies to the store manager.
- Technical Support: Assist customers in troubleshooting and finding solutions to technical issues related to HVAC/R equipment and components.
- Safety Compliance: Adhere to safety protocols and maintain a clean and organized counter area. Ensure a safe working environment for both customers and colleagues.
- Documentation: Complete all necessary paperwork and documentation for customer transactions, including invoices, returns, and warranty claims.
- This role may require occasional travel to various locations for training sessions, professional development opportunities, meetings, or other work-related activities. Candidates should be prepared to travel, with advance notice provided whenever possible or as it relates to their specific role.
Qualifications:
- Prior experience in Customer Service.
- Prior leadership roles with profit and loss responsibility preferred.
- Experience in leading people in a retail environment.
- Demonstrated ability to rapidly grow sales in a retail environment.
- Experience building and maintaining cross-functional relationships.
- Experience analyzing and using customer, market, and competitor data to make informed decisions and business planning.
Preferred Qualifications:
- Experience working with HVAC contractors strongly desired.
- Computer literacy with proficiency in MS Office applications.
- Ability to work in a team environment and be willing to participate.
- Ability to function at an above-average level in a technical environment.
- Prior experience using sales and/or inventory management systems.
Requirements:
- High School Diploma or GED equivalent; Associate's degree in business, marketing, or related field preferred.
- Experience managing in a B2B environment in distribution or wholesale sales preferred but not required
- Excellent relationship-building skills; must be a team builder as well as a team player with a focus on sales.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
