What are the responsibilities and job description for the Customer Assurance Manager position at Carrier Enterprise?
Carrier Enterprise has an exciting opportunity for a Technical Support Rep/Customer Assurance Manager.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. CE proudly distributes the Carrier, Bryant and Payne brands of HVAC equipment, as well as a full line of aftermarket parts, supplies, and accessories. CE has over 150 locations throughout 28 states, Puerto Rico, the Caribbean, and Latin America.
Company website: www.carrierenterprise.com.
Job Description:
The Customer Assurance Manager's primary role is to provide technical support to our customers' field technicians. This important area of our business supports the entire Residential, Light Commercial, and Large Commercial Applied product lines in the Carrier, Payne and Bryant families.
In addition to phone support, job site visits with the dealer are required to assist with problem resolution. Other duties include consumer relations, special warranty issues, and providing technical product training for our dealers.
Additionally, this position will support internal customers as needed to secure sales and address post-sale issues.
Requirements:
Requirements:
- About 5 - 10 years of HVAC Residential and Commercial technical service experience, ideally with Carrier, Bryant, and Payne unitary, ductless, and VRF products.
- BS in Mechanical Engineering or a related technical discipline preferred.
- Bilingual; English and Spanish.
- Must have exceptional communication skills.
- Knowledge of HVAC design, applications, and diagnostic skills.
- Strong foundation in digital tools, computer skills, and virtual engagement necessary.
- Salesforce CRM experience is a plus.
Benefits:
Health Insurance
Health Savings Account
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance (Short-term and Long-term)
Employee Assistance Program (EAP)
Tuition Reimbursement & Professional Development
Paid Vacation & Sick time
Company Paid Holiday's
401(k) Plan with Employer Match
Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
