What are the responsibilities and job description for the Customer Service Representative position at Carrier Enterprise?
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Duties And Responsibilities
on customer needs and promotions available.
Required Qualifications
Service experience
High School Diploma or equivalent with 2 years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1 year of Counter Sales, Call Center or Customer Service experience.
Work Environment: Sales Center Office
Work Schedule: Work Schedule Monday-Friday 7:30am-4:30pm
Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
Requirements
merit, qualifications and competence.
Business Title: Customer Service Representative
Objective
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Customer Service Representative is responsible for providing support to the
Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company
and its customers regarding product availability, delivery, order entry, order status and problem
resolution.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Duties And Responsibilities
- Answers calls, incoming texts for the Region in a timely manner, while providing Industry leading
- Follow the “know your customer” protocol at all times
- Input customer orders: assist customers in making product selections by asking questions and
on customer needs and promotions available.
- Input order at locations that is most convenient for the customer.
- Use tools and knowledge to service customer needs on the first call. (Discern when customer
- Research and source products for customers using a variety of tools, including calling sales
- Provide pre-order and post order support; order management from the point of entry to invoicing.
- Follow up promptly on all customer requests for information, quotes, alternative parts and
- Provide customers with self-help tools for future needs. ie: Gemaire.com
- Proactively communicate with customers about any expected delays or issues with their order.
- Assist customers with online warranty process.
- Understand and promote ongoing sales initiatives.
- Maintains knowledge of new and existing products and inventory by participating in training,
- Work closely with vendors, credit and sales departments to provide high customer service.
Required Qualifications
- High School Diploma or equivalent with 2 years of Counter Sales, Call Center or Customer
Service experience
- Must have strong customer service soft skills
- Must be well organized, detail oriented and have good computer/data entry; should be proficient
- Must possess the ability to problem solve and multi-task
- HVAC experience highly desired
- Bilingual preferred
High School Diploma or equivalent with 2 years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1 year of Counter Sales, Call Center or Customer Service experience.
Work Environment: Sales Center Office
Work Schedule: Work Schedule Monday-Friday 7:30am-4:30pm
Physical Demands
Demand Frequency
Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent
EEO Statement
Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of
age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace
where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of
Requirements
merit, qualifications and competence.
Business Title: Customer Service Representative
Objective
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Customer Service Representative is responsible for providing support to the
Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company
and its customers regarding product availability, delivery, order entry, order status and problem
resolution.
