What are the responsibilities and job description for the Inside Sales Lead position at Carrier Enterprise?
About Us
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Lead Inside Sales Representative - HVAC Products | Carrier Enterprise
Introduction
Carrier Enterprise (CE) is thrilled to announce an exciting opportunity for a Lead Inside Sales Representative. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a dynamic team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Company Description: Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website: www.carrierenterprise.com
Job Summary: As the Lead Inside Sales Representative, you will oversee and lead a dedicated team of Inside Sales Representatives (ISRs) who support Legacy AOR customers and collaborate closely with the outside sales team. Your role will be pivotal in driving sales performance, enhancing customer relationships, and ensuring the seamless integration of our sales strategies. This position is eligible for performance-based bonuses and incentives.
Duties And Responsibilities
Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
Carrier Enterprise (CE) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. At CE we proudly distribute industry leading brands such as Carrier, Bryant, Payne, GREE and other brands of HVAC and Refrigeration equipment, as well as a full-line of aftermarket parts, supplies and accessories. CE has approximately 200 locations throughout 28 states, Puerto Rico, the Caribbean, Latin America, Mexico and Canada with over 2,000 employees. Our vast footprint, inventory and e-Commerce platform allows us to provide our customers with best in class service when they need it and where they need it.
Carrier Enterprise is dedicated to providing Comfort Excellence to the HVAC/R industry. Our vision for Carrier Enterprise is simple...to become a world-class distribution company, and achieve differentiation through the relentless pursuit of service excellence. Our customers and our employees make the difference. We have vast opportunities at our stores, distribution centers, field offices, business units and Headquarter location. We embrace the diverse experiences, backgrounds, knowledge and ideas that make up our company culture. Those experiences only strengthen our teams and our business. From our retail locations to our e-Commerce and mobile platforms our team has the tools to help you grow your career at Carrier Enterprise. See where your drive will take you!
Find out more about CE at www.carrierenterprise.com.
Carrier Enterprise is an Equal Opportunity Employer. CE offers a competitive total pay (plus bonus on sales incentives) and benefits package inclusive of health, dental, vision, life insurance and 401(k).
Lead Inside Sales Representative - HVAC Products | Carrier Enterprise
Introduction
Carrier Enterprise (CE) is thrilled to announce an exciting opportunity for a Lead Inside Sales Representative. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a dynamic team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors.
Company Description: Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200 locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.
Company Website: www.carrierenterprise.com
Job Summary: As the Lead Inside Sales Representative, you will oversee and lead a dedicated team of Inside Sales Representatives (ISRs) who support Legacy AOR customers and collaborate closely with the outside sales team. Your role will be pivotal in driving sales performance, enhancing customer relationships, and ensuring the seamless integration of our sales strategies. This position is eligible for performance-based bonuses and incentives.
Duties And Responsibilities
- Leadership & Training: Lead, mentor, and train ISRs to ensure they provide exceptional support to Legacy AOR customers and the outside sales team.
- Customer Engagement: Deliver superior engagement for sales follow-up and customer service to both external and internal customers.
- Order Management: Oversee the maintenance and follow-up of open customer orders and sales support.
- Technical Support: Provide advanced technical post-sale support, including monitoring shipping, delivery, and return status.
- Customer Requests: Manage incoming customer requests for orders and product information, including equipment specifications and applications.
- Issue Resolution: Collaborate with customers, sales, and internal/external suppliers to resolve issues promptly.
- Warranty Support: Work with the Warranty Team to support customer claims and inquiries.
- Sales Opportunities: Identify and support add-on sales opportunities when processing customer orders.
- Technology Adoption: Drive the adoption of technology and tools within customer groups and sales channels, utilizing tools such as:
- WATSCO Ventures technology suite: Easy Stock, On Call Air, House Call Pro, Credit for Comfort
- eComm tools: Website and Mobile App, Salesforce
- Contractor Assist: Pick-up Express
- Industry Knowledge: Demonstrate a deep understanding of the HVAC industry, including residential and commercial products, replacement configurations, substitutions, and sell-up strategies.
- Motivation & Teamwork: Be a highly motivated self-starter with a high sense of urgency, team orientation, and strong interpersonal skills.
- Software Proficiency: Be proficient in PC and common software applications.
- Customer Relations: Exhibit excellent customer relations and customer service skills.
- Problem-Solving: Innovate and problem-solve actively when information is not readily available.
- Organizational Skills: Work effectively in a fast-paced environment and possess excellent organizational skills.
- Communication Skills: Exhibit exceptional written and verbal communication skills, with the ability to follow through.
- Education: Associate-level degree preferred. Bachelor’s degree or higher is a plus but not required.
- Experience: Minimum of 2 years of experience within the HVAC industry, wholesale distribution sales, or other similar service-related experience.
- Customer Service Skills: Excellent customer service skills, verbal and written communication skills, and organizational skills.
- Availability: Must be available for two weekends during the fall for Annual Inventory.
- Work Environment: Ability to work effectively in both remote and in-office environments.
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holidays
- 401(k) Plan with Employer Match
- Employee Discount Program
Equal Opportunity Statement: Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.
