What are the responsibilities and job description for the Salesforce Administrator position at Carrier Enterprise?
Salesforce Administrator- This is a remote position; candidates must reside in the United States in the Central or Eastern Time zone.
Overview:
The Salesforce Administrator is a key member of our HQ Digital, Customer Experience & Marketing Team, driving transformation across the company. The candidate will be responsible for assisting with the development and implementation of Salesforce-based processes and solutions across the organization. This role will work directly with the project team and stakeholders in gathering requirements to analyze, design, and apply best practices. Additionally, the role will work with regional teams to ensure successful Salesforce rollouts and user adoption.
Responsibilities:
- Work with HQ and field teams on deployment, management, and training across the Salesforce Lightning and Marketing Cloud platforms.
- Work closely with subject matter experts to develop, launch and support new/improved Salesforce solutions, including lead generation, opportunities, case management, process automation/workflows, dashboard reporting/tracking, knowledge, installed packages/tools, integrations, and marketing journeys.
- Day-to-day configuration, support, maintenance, and enhancement of the company's Salesforce-based processes, tools and users.
- Perform other related duties as assigned.
Requirements:
- Salesforce Certified Administrator (ADM 201).
- Bachelor's degree or in process of bachelor's degree preferred.
- At least 1 year of experience delivering Salesforce application services (e.g. standard/custom objects & fields, process builder/workflows, validation rules, user/profile admin, page layouts, reports & dashboards).
- Ambitious, highly motivated team player committed to delivering outstanding internal/external customer support.
- Experience with data management with focus on attention to detail.
- Proven ability to design and implement new processes and facilitate user adoption.
- Working knowledge of Salesforce Lightning products, especially Sales Cloud and Service Cloud experience (Marketing Cloud a plus).
- Willingness to participate in Trailhead courses, obtain Salesforce certification(s), and eager to learn new technologies and take on additional responsibilities.
- Excellent written and verbal communication skills with the ability to work across the organization with users at various levels of application proficiency.
