What are the responsibilities and job description for the Service Advisor position at Carrier Services Group?
Job Overview
We are seeking a knowledgeable and customer-focused Service Advisor to join our automotive service team. The ideal candidate will serve as the primary point of contact for customers, ensuring their needs are met while providing exceptional service. This role requires a strong understanding of automotive services and the ability to communicate effectively with both customers and technicians.
Duties
- Greet customers and assess their automotive service needs, providing recommendations based on their vehicle's condition.
- Document customer concerns and service requests accurately in the system.
- Coordinate with technicians to ensure timely completion of services such as oil changes, brake repairs, tire services, and diesel engine repairs.
- Provide clear explanations of services performed, including necessary repairs and maintenance.
- Maintain knowledge of current automotive technologies and service techniques, including air brake systems, suspension work, alignment processes, and transmission services.
- Manage service writing tasks efficiently to ensure accurate billing and customer satisfaction.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
Qualifications
- Previous experience in an automotive service role is preferred, with a solid understanding of various automotive systems.
- Knowledge of oil change procedures, air brake systems, suspension components, tire service techniques, diesel engine repair, alignment processes, brake repair methods, and transmission services is highly desirable.
- Strong communication skills with the ability to explain technical information clearly to customers.
- Excellent organizational skills to manage multiple tasks effectively in a fast-paced environment.
- A customer-oriented mindset with a passion for delivering exceptional service.
- Ability to work collaboratively within a team while also being self-motivated.
Join our team as a Service Advisor and contribute to delivering outstanding automotive care while building lasting relationships with our customers.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $18