What are the responsibilities and job description for the Area Manager position at Carrier?
Company Description
Carrier Global Corporation is a global leader in intelligent climate and energy solutions, committed to creating a safer, sustainable, and more comfortable world for future generations. With a focus on inventing new technologies and industries, Carrier continues to lead with a diverse workforce that prioritizes customer satisfaction.
About this role:
This position has profit & loss responsibility for an HVAC multi-million-dollar revenue responsibility. It is responsible for growing the market share of the Carrier Commercial Services business.
Job Responsibilities:
- Lead Operations team in execution of sales commitments and work orders
- Partner with sales organization to develop and execute strategic plan to drive market growth in assigned area based on revenue and EBIT plans for the area
- Accountable for technician productivity, order completion, connecting digital assets and customer retention.
- Maintain client relationships based on professional credibility and product knowledge
- Identify and participate in industry organizations, trade shows, and events to promote the company, products, and services.
- Collaborate with internal teams to ensure alignment with customer needs and expectations
- Forecast, monitor, and document financial performance against plan
- Maintain culture of safety and continuous improvement
- Ensure customer satisfaction by on-time performance and delivery to customer commitments.
- Monitor all core KPIs outlined in Daily Management Board (DMB) cadence and assign actions to improve if any of the KPIs are below the target specified in the DMB.
- Responsible for ensuring Schedule and Optimization guidelines & best practices are followed.
Required Qualifications
- Bachelor’s degree with 4 years Operations work experience or High School Diploma with 8 years’ Operations work experience.
- 3 years’ experience in direct report management.
- Ability to travel up to 10% of the time.
