Assistant Technician, Customer Service

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

Who we are and what we do:

Our Customer Care Center is the first line of customer communication for incoming calls on the 1-800-Carrier line. We serve North America, including Canada. Our customer base is end users of our brands of HVAC equipment (residential homeowners). We will also assist in servicing our network of Carrier brand dealers looking to obtain parts or technical support.

How we help our customers:

• Dealer referrals—getting them connected with a dealer that can provide sales or service. Our goal is always to provide a warm transfer to a dealer when applicable to the situation.
• Our number one goal is to get the homeowner connected with the dealer through warm transfer.
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department

Training:

• Training is 2-3 weeks long. It will take place on site. Half of the time will be a classroom training, the second half will be hands on with our systems

Required Qualifications

• High School Diploma or GED

Preferred Qualifications

• Bachelor’s Degree
• Inbound call answering in a call center setting is preferred.
• Ability to meet standardized call center metrics.
• Be dependable
• Show up to work on time and completing each shift.
• Maintain assigned break and lunch schedules.
• Above average verbal and written communication skills.

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Pay Range:

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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