Business Operations Manager- ALC Field

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Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC and refrigeration. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

About This Role

The Business Operations Manager is part of our Automated Logic Field team. This role will lead and motivate a cross-functional team across multiple geographical locations to ensure consistent operations and performance metrics in alignment with national standards.

Key Responsibilities:

• Partner with field management and key stakeholders to address operational challenges, ensuring clear communication of issues and decisions.

• Drive process improvement initiatives focused on enhancing project invoicing, AR dispute management, and cash application processes, ensuring compliance and operational efficiency.

• Ensure on-time performance and delivery to customer commitments, fostering high levels of customer satisfaction.

• Provide training and guidance on business tools and systems to optimize team performance.

Required Qualifications

• Bachelor’s Degree

• 5 years of experience in managing business processes, operations, or project management with a focus on subcontracting, project invoicing, and/or Accounts Receivable/Collections

• 1 year leading teams

• Able to travel up to 20% in North America

Preferred Qualifications

• Bachelor’s or Master’s Degree in Business, Engineering, Finance or Accounting

• HVAC industry experience

• Salesforce, Microsoft Dynamics (MSD), SAP and Ariba experience

• Proactive and able to balance multiple priorities

• Excellent communication, both written and oral

• Able to build strong relationships across function

• Demonstrated successful business process management experience

• Strive for excellence, motivated, self-directed, and passionate

• Ability to work and adapt in a dynamic evolving work environment

• High interest in innovation tools, techniques, processes, and products

• Motivated to learn and continuously grow your leadership skills

• Knowledge and experience in Microsoft Office Suite (Word, Excel, etc.)

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Pay Range:

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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