What are the responsibilities and job description for the Client Services Associate position at Carrier?
Country :
United States of America
Location :
CAM60 : Sensitech, Inc 800 Cummings Center, Beverly, MA, 01915 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role :
The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our Life Science customers. Success in this position will require relationship building with external customers and internal cross-functional teams.
Job Description :
Account Set Up & Management relating to :
Customer Relationship Management & ERP database maintenance
Coordinate with Sales and customer to enter appropriate account information
Order Support
Purchase Order / Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
Collaborate with Supply Chain / Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
Phone support – field inbound calls regarding customer inquiries and orders
Quote Management
Customer & Product Support
Troubleshoot logistic, product and procedural issues
Act as a customer advocate to ensure timely delivery and engage in customer complaint process
Actively participate with Client Services team to establish processes and improve efficiency
Add value to internal and external customers
Support clients program / project compliance
Lead qualification and follow up with Sales
Return Materials Authorization for post-sale services
Complete projects with little supervision and / or direction
Other tasks as assigned
Required Qualifications :
High School Diploma OR GED
3 years of experience in customer facing role
3 years of experience with ERP system (including CRM, Sales Order Entry, Credit Return modules and inventory / purchasing modules
Preferred Qualifications :
Bachelor’s Degree
Ability and desire to succeed in a cross-functional working environment required
Ability and desire to learn client base and industries
Experience working with international customers
3 years of experience with Microsoft Office Suite
3 years of experience in Operations and Logistics Support role
Ability to work independently with minimal supervision
Demonstrate passion, dedication, professionalism and proven execution
Desire to grow with company
Professional written and verbal communication skills to clearly convey ideas, information, and concepts
Superior attention to detail to accurately input data and navigate databases
RSRCAR
LI-Onsite
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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