What are the responsibilities and job description for the Commercial HVAC Service Account Manager, Southern, California position at Carrier?
Country :
United States of America
Location :
California, US, Remote
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
About This Role
As the Commercial Service Account Manager, you will be responsible for pursuing opportunities for service agreements, quick turn projects to keep our customers operating effectively and pursuing large opportunities that help our customers modernize their equipment. This role is a great fit for you excel at building relationships, have outstanding customer service and love working with cross-functional teams. This is the ideal role for those that are adept at assessing and understanding both the immediate and future needs of customers.
Key Responsibilities :
Sell the full portfolio of Carrier HVAC Service products and solutions (i.e. service agreements, repairs and modernizations)
Create and maintain Sales Territory and Account plans where necessary
Present at customer seminars to develop new and existing customer relationships and opportunities
Promote Carrier value proposition linking customer objectives to Carrier solutions
Utilize CRM to manage customer interactions, activities, and opportunity pipeline
Experienced seller in attracting new customers as well as building share value with existing customers
Ability to seek out and access new service agreement opportunities both with existing customers and new prospect customers
Ability to seek out or respond to repair opportunities
Establishing and building credibility with knowledge of Carrier products / solutions
Strong ability to develop and sustain customer relationships
Clearly articulate the value of Carrier’s value offerings and how they map to the customers’ needs
Ability to detect the Customer’s buying stage and adjust selling accordingly
Effective presentation and communication skills
Prioritize on best opportunities
Responding to the customer requirements in a timely manner
Gaining the booking / order in a timely manner
Ability to consistently achieve sales metrics and Annual Targets
To effectively negotiate service agreement renewals when required
Build and maintain strong relationships with Residential national accounts, including builders, developers, property management companies, and real estate agencies
Required Qualifications :
High School Diploma / GED required
Minimum of 2 years of experience in HVAC industry sales or services
Must be able lift / carry up to 50 lbs, climb ladders / stairs, be comfortable working on roofs / platforms
Preferred Qualifications :
Bachelor's degree in related field preferred
Extremely comfortable operating in a technical environment utilizing Microsoft based computer software
Outstanding sales / negotiation skills and goal-orientated with strong time management and organizational skills
Demonstrated strong written, verbal and presentation skills to effectively develop expectations and relationships with internal and external customers
Ability to sell directly to end user customer
Previous experience in selling service agreements
Demonstrates ability to introduce others to cross sell and upsell within their base of customers
Ability to work in a highly team-oriented and dynamic environment
Demonstrated ability to introduce others to cross sell and upsell within their base of customers
Demonstrated ability to identify opportunities to proactively sell preventative repair / upgrade packages
Self-motivated and able to manage many simultaneous projects and responsibilities
RSRCAR
LI-Remote
Pay Range :
92,856 - $130,206 Annually
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Salary : $92,856 - $130,206
