What are the responsibilities and job description for the Field Service Manager position at Carrier?
Country :
United States of America
Location :
CAH01 : CCS-Waipahu, HI 94-496 Ukee St, Waipahu, HI, 96797 USA
Carrier Commercial Service has an opening for a HVAC Commercial Service Manager for our Hawaii location. This position has profit and loss responsibility for a service branch and is responsible for growing market share of the Carrier Commercial Service business.
The Service Manager will lead field technicians and operations professionals to efficiently execute planned maintenance, repair, overhaul, and installation projects to exceed the expectations of our customers and meet revenue and margin targets.
RESPONSIBILITIES :
- Forecast, monitor, and document financial performance against plan
- Meet with customers in the service territory to ensure satisfaction and retention as well as prospects for additional service opportunities
- Recruit, interview, hire and train technicians as required to meet workload demands, and company or customer expectations and requirements
- Supervise and direct field technicians to effectively perform the functions of equipment repair, maintenance, start-up, operation, and other duties as required to ensure customer satisfaction
- Communicate regularly within the team to ensure that personnel are being scheduled and dispatched properly by skill level, efficiency, and training requirements
- Resolve warranty issues, product recall notices, operational problems with products, premature failures, and other issues as they apply to products and equipment sold and serviced by the company
- Review work orders, invoices, and time reports for accuracy and to ensure efficient management of accounts receivable
- Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites.
- Service Manager is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
- Service Manager is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
- Service Manager is responsible for ensuring S&O guidelines & best practices are followed.
Required Qualifications :
Preferred Qualifications
RSRCAR
LI-On-Site
Pay Range :
92,856 - $130,206 Annually
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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Salary : $92,856 - $130,206
