What are the responsibilities and job description for the Freight Claims Specialist position at Carrier?
Country :
United States of America
Location :
CAI22 : Carrier - Indianapolis 30 S Meridian St, Suite 500 , Indianapolis, IN, 46204 USA
About Carrier
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
The Freight Claims Specialist role is responsible for all aspects of freight claims in transportation. This role will be the coordinator of freight claims between Carrier and the 3rd party claims management company. This individual will be the main point of contact / escalation point for freight claims process improvements along with customer freight claims onboarding.
This role tracks service levels ensuring expectations are met and KPI’s are achieved. This position works closely with the several internal teams and the carrier base on issue resolutions.
Key Responsibilities
- Monitors aging freight claims and escalates issues when needed.
- Ensures the 3rd party freight claims management company conducts a timely claim submission, investigation, online entry, and retrieval of all pertinent information for setting up new claims.
- Participate in continuous improvement projects related to the freight claims process and outcomes.
- Follow freight claims through until resolution is made.
- Maximize Carrier’s recovery on freight claims.
- Assist in the establishment and on-going maintenance of the business’ targets and KPI’s involving cargo claims and OS&D
- Provide accurate information and data for use in statistical reports prepared for management.
- Create and maintain performance reports for all transportation service providers involved with cargo claim and OS&D activity.
- Conduct quarterly business reviews with the 3rd party freight claims management company to review key metrics, continuous improvements, and build upon the working relationships.
- Effectively communicate both internally and externally the metric reports, status changes and improvement opportunities
Basic Qualification
Preferred Qualifications (assets)
Additional information :
RSRCAR
LI-Hybrid
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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