Sales Operations Manager

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At Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in HVAC and refrigeration.

As Sales Operations Manager, your role is critical and highly visible across the organization.

Your key responsibilities include, but are not limited to

• Participate to the definition of the goals, drive programs, tooling, and dashboards to meet the rapid growth of the Global Enterprise Solution (GES) organization

• Conduct monthly and quarterly business reviews with sales leadership for KPIs, goal tracking, and other analyses

• Assist in the strategic planning and annual planning activities for the GES organization

• Work across business units to promote smooth dealings between GES, Strategic Account, and the field organizations

• Collaborate and participate in the incentive compensation strategy

• Develop management dashboards and reports that are actionable and automated

• Drive process improvement and change management – lead and deliver training

• Create and manage the operating cadence for account teams

• Prepare ad hoc analysis & participate on projects as needed

• Analyze data and trends to make informed recommendations to managers and drive change

• Define requirements for specific tooling to support processes and optimize their day to day work

• Lead salesforce.com enhancements for the GES organization

• Collaborate with other operations managers to identify and implement best practices

• Ensure consistent and efficient execution of all functions by working closely with internal business partners and stakeholders to drive adoption and implementation of global standards, processes and programs

Required Qualifications

• Bachelor’s Degree

• 3 years of Salesforce experience creating dashboards to drive sales force effectiveness, pricing/revenue management

Preferred Qualifications

• Master’s Degree, preferably in Business or Data/Analytics

• Experience with Windows application and Microsoft Office programs, especially Excel

• Demonstrated knowledge of Salesforce, administrator level experience a plus

• Experience in change management

• Strong organizational and interpersonal skills

RSRCAR

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Pay Range:

This position may be eligible for performance-based incentives/bonuses.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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