What are the responsibilities and job description for the Service Account Manager position at Carrier?
Country :
Scroll down to find the complete details of the job offer, including experience required and associated duties and tasks.
United States of America
Location :
CAN12 : ALC West NM 4020 Vassar Drive NE , Albuquerque, NM, 87107 USA
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our products help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this role
The Service Account Manager position is responsible for profitable execution, growth and satisfaction of their customer base. As a leader in the organization, the role is responsible for driving the productivity, development and retention of your team. You will project, drive and deliver results both within the team and assist in developing client relationships. As a leader and owner of service relationships, your goal is to identify and deliver opportunity, as well as drive account penetration to achieve overall business targets.
Key Responsibilities
- Manage field engineers through training, scheduling, and performance reviews.
- Ensure team is optimizing their time on projects and properly entering billing hours.
- Ensure proper documentation and communication to customers, subcontractors, and department managers.
- Oversee project completion, expenses, and quality control.
- Conduct interviews with potential field engineers.
- Coordinate with Project Managers and Branch Operations Managers to allocate resources and manpower to optimize the completion of projects.
- Complete required documentation for employees and projects.
- Provide technical assistance when needed.
Required Qualifications
Preferred Qualifications
Other qualifications you may have that would be beneficial in this role include :
LI-Onsite
RSRCAR
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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