What are the responsibilities and job description for the Service Coordinator position at Carrier?
Country :
United States of America
Location :
CAO01 : CCS-Oklahoma City, OK 6101 W Reno Ave, Oklahoma City, OK, 73127 USA
Carrier, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.
About the Role
Carrier Commercial Service has an opening for a Service Coordinator. This role will leverage technology to enhance communication and operational efficiency of the service branch.
Key Responsibilities
Schedule and dispatch technician daily work orders for repairs while ensuring scope of work and time requirements are well communicated
Manage prioritization of repairs while optimizing technician assigned routes to align with job requirements
Partner with Service Manager & Service Operations Lead to prepare bi-weekly technician schedule
Proactively distribute work orders for jobs daily
Adhere to scheduling guidelines and work order priority to manage schedule
Assist with the management and recording of non-productive technician time
Service Coordinator is responsible for joining DMB meetings daily and being prepared to discuss progress on relevant KPIs and actions to improve underperforming KPIs.
Service Coordinator is responsible for proactively identifying actions, performing offline tasks assigned in DMBs, and escalating any blockers to ensure consistent improvement in KPI performance and field operations in general.
Service Coordinator is responsible for ensuring S&O guidelines & best practices are followed.
Required Qualifications
High School diploma / GED
2 years of experience in customer service, field service or operations
Preferred Qualifications
Bachelor’s degree
HVAC Industry experience
Strong experience in Microsoft Office Suite, Salesforce and SAP
LI-Onsite
RSRCAR
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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