Service Advisor/Writer

About Carrigan Auto Group

In business for over 40 years, Carrigan Auto Group LLC headquartered in Manchester, NH, has expanded to 4 locations – Precision Imports, Manchester NH, Precision Autoworks, Manchester NH, Autoworks, Kittery ME and Portsmouth Car Clinic, Portsmouth NH. We specialize in domestic, fleet, import and luxury models, servicing our community since 1980. At Carrigan Auto Group, we pride ourselves in operating from the philosophy that getting auto repair and preventative maintenance services should be a seamless process for our customers.

Our Employee Average Tenure is 7 Years – Here’s Why:

· Unmatched, family-oriented focused culture – we don’t live to work and your work-life balance matters.

· Training and ASE tests are 100% paid for.

· You have a voice, and your thoughts are deeply considered to make sure Carrigan Auto Group is the repair shop of choice.

· State-of-the-art tools, including factory scan tools.

· Clean, organized facility, that is maintained consistently.

Your Total Rewards Package:

· Progressive, growth-based compensation plan

· Competitive PTO package

· Paid training and tuition reimbursement

· 401K with employer match

· Vision & dental insurance

· Employer paid health insurance

· Employer paid short term disability

· Long term disability

· Life insurance

· Climate controlled facility

· Monday-Friday work schedule

Our future Service Advisor will manage the workflow of jobs, sell repairs to clients, and make sure that our customers have the best possible experience.

This position offers a draw commission plan.

Responsibilities:

1. Customer Service: Uphold the high standard of the Carrigan Auto Group. Our goal is to offer the best customer service experience in the industry. Handle all customer service complaints, navigate online feedback and other customer service issues appropriately and in accordance with Carrigan Auto Groups standards.

· Prevent customer service issues whenever possible. Monitoring and ensuring that all the verbal and written commitments/expectations made by staff are being honored.

· Empathy is your most effective tool, when managing situations with customers that are anything outside of someone being completely satisfied.

2. Manage Technicians: Be the leader of the shop's staff and help them to meet the objectives and sales targets set forth by the company. Enforce and maintain the company's values, policies, and systems that have been always put in place. Maintain work schedules and administer the employment practices of the company in partnership with the GM and our owner. Provide coaching to employees who are not meeting standards or expectations.

· When necessary, collaborate with all departments to figure out what is best for the company.

· Note if an employee is not responding to coaching in a positive way, consulting with The GM and or owner would be the next step.

3. Manage Shop Workflow: While maintaining quality and standard that the Carrigan Auto Group is known for, maintain a balanced/efficient workflow using the company’s systems.

4. Manage Costs: Ensure that we are always getting the best prices for our parts.

5. Participating in daily meetings: You will be responsible for attending/holding meetings. The front staff needs to meet 3 times a day. Once in the morning to develop game plan for the day. Once at noon to make sure the day is going as planned. Once in the late afternoon to make sure all parts are ordered and accounted for the following days.

6. Other tasks: Allow no job to be too small or beneath oneself. Fill in on tasks as needed to maintain the flow of the shop. Reconcile drawer daily and complete the deposits needed. Develop game plans to figure out how to meet Carrigan Auto Groups goals.

It is the Service Advisor’s responsibility to ensure smooth and efficient operations of the shop through leadership and continuous motivation of your peers and coworkers. This is one of the most important aspects of the position and is not accomplished by “ruling with an iron fist” but by listening to your coworker’s thoughts, needs and opinions, then making the best decisions for everyone in support of the company’s vision, mission, and core values.

Qualifications:

• Customer Service or Administration Experience: Must have at least 1 year in any customer service or administration related position.
• Organizational Skills: Must be able to work and complete work tasks in a timely fashion in an environment that has constant distractions and interruptions.
• Computer Knowledge: Must possess a working knowledge of how to use a Windows computer. This
• includes the ability to type or dictate at least 30 words per minute and operate a cursor. Most be able to use Excel.
• Communication Skills: Must be able to communicate in English fluently, in both verbal and in written form.
• Math Skills: Must possess ability to count. Must know how to perform basic math functions using a calculator.

Carrigan Auto Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or dis ability status.

To reach us directly or you need assistance in applying, please contact Miranda Remillard at mremillard@carriganautogroup.com

Job Type: Full-time

Pay: Up to $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Shift:

• No nights

Work Days:

• Monday to Friday
• No weekends

Experience:

• Service advisor: 1 year (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Manchester, NH (Required)

Work Location: In person

Salary : $100,000