What are the responsibilities and job description for the IT Helpdesk Technician position at CARRIS REELS GROUP?
Job Details
Job Location: Proctor, VT
Position Type: Full Time
Salary Range: $22.00 Hourly
Job Shift: 1st Shift
Description
Carris Reels seeks an IT Helpdesk Technician to join our employee-owned company. This position will be a point of contact for our help desk. This position performs a variety of maintenance, hardware/software installation, end-user support and training functions for the IT department. This position is in-person and no remote work is available.
KEY RESPONSIBILITIES:
- Install, configure, maintain, and troubleshoot a variety of computer software and hardware and other related equipment, devices and systems.
- Apply hardware/software upgrades to existing computer equipment as needed.
- Provide courteous and timely technical assistance to end-users in person, over the phone, or by email.
- Monitor and respond to help desk work order requests for technical assistance, log resolution, and/or escalate to others depending on the nature and extent of support needed.
- Investigate end-user problems and identify the source, determine possible solutions, test and implement solution.
- Instruct system users on operating systems and other applications and assist users in maximizing use of networks and computing systems.
- Develop job aids for tasks performed in software applications as needed.
- Maintain confidentiality regarding information being processed, stored or accessed by the end-users.
- Perform other related duties as required to accomplish the objectives of the position.
Qualifications
- Associate’s degree in information systems or related field, or equivalent work experience.
- Five or more years working with an enterprise IT structure.
- Experience in a technical support role with Active Directory, GPOs, Windows Desktop Operating Systems and a help desk ticketing system.
- Experience with Exchange and/or O365 technologies in a public, private, or hybrid topology.
- Experience with Mobile Device management for iOS devices.
- Possess an understanding of IP networking: DNS, DHCP, Network Equipment and cabling.
- Exceptional customer service skills interfacing in person, phone or email.
- Problem-solving and troubleshooting skills.
- Accuracy and attention to detail.
- Ability to work independently to resolve issues.
- Must be willing to travel to remote sites as needed including Canada and Mexico.
Salary : $22
