What are the responsibilities and job description for the Customer Service Representative position at Carroll Electric Cooperative Corporation?
PURPOSES SPECIFIC TO THE POSITION
To provide a wide range of customer service to the members of the Cooperative. To represent the Cooperative in a professional manner while many times serving as the "face" of the Cooperative.
RELATIONSHIPS
- Reporting structure varies by office location[1]
- Directs none, except personnel who may be assigned from time to time
- Cooperates or coordinates with all persons both within and outside the cooperative as deemed necessary to carry out the responsibilities of the position.
SPECIFICATIONS AND RESPONSIBILITIES
- At least two years of clerical, administrative, and/or customer service experience is preferred. Other experience and attributes may be considered in lieu of this.
- Written and verbal bi-lingual (Spanish and English) skills are valuable.
- Requires ability and willingness to effectively speak on the phone or in-person and perform other work simultaneously.
- Requires ability and willingness to effectively respond to upset members.
- Requires ability and willingness to work in an administrative environment, typically sitting at a desk and operating typical office equipment. Requires ability and willingness to lift/manipulate light loads frequently and assist with medium loads occasionally.
- Exercises highest degree of confidentiality regarding all Cooperative, member, and employee information.
- Requires ability to effectively operate two-way radio systems, computers and other mobile devices and their associated software and applications.
- Requires accurate and quick keyboarding and 10-key skills.
- Requires ability and willingness to maintain a neat workspace and accurately maintain various physical and electronic files and records.
- Requires ability and willingness to work in a constant state of alertness and focus.
- Via telephone, email, in-person, and drive-through window, assists members with a wide range of inquiries and needs.
- Processes and distributes incoming mail.
- Receives and accurately records payments.
- Prepares and maintains various reports.
- Receives and directs emergency calls.
- Accepts applications for membership and electric services.
- Processes various connect, reconnect, and disconnect service orders.
- Explains requirements, rules, regulations, and applicable policies.
- Attends and participates in various meetings and training.
- A valid driver's license is required, along with the availability and willingness to travel to work in district offices as needed.
- Performs other duties as requested or required by the position.
[1] Berryville - Customer Service Manager; Bentonville - Manager, Customer Support; Huntsville & Jasper - District Vice President
Carroll Electric is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their status in any category protected by applicable law.
