Banquet Captain

Hourly Tips, open availability for weekdays, weekends, and holidays

The F&B Banquet Captain will primarily be responsible for supervising the Club’s event & banquet functions in addition to assisting with other outlets. This includes supervising banquet staff to ensure proper execution of events, ensuring members' and guests’ satisfaction, and ensuring presentation and service standards are consistently met or exceeded. Experience required includes 2-5 years’ relevant experience, with the preferred experience of 2 years as a supervisor in a high-volume upscale food & beverage operation. A BA/BS in a related field is preferred but not required.

Purpose Of The Job

The Banquet Captain oversees all aspects of a banquet or event, including set-up, food presentation, serving, and cleanup, while focusing on quality presentation and customer service. Captains are also responsible for all aspects of supervision of banquet staff, including training, coaching, disciplining, and reviewing staff. This is a very hands-on position.

Primary Responsibilities

• Greet all members, guests, and employees in a warm, friendly, service-oriented manner.
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working.
• Assist Management with the hiring of qualified staff.
• Be knowledgeable of and comply, at all times, with the Club’s standards, policies, and regulations to encourage safe and efficient operations.
• Maintain regular attendance in compliance with Club standards, as required by scheduling, which will vary according to the needs of the Club.
• Attend weekly BEO meetings, partner with the Management Team & Catering Director, and others to communicate pertinent information and coordinate staffing requirements for events.
• Manage and supervise catered events based on client specifications and documented in the Banquet Event Order (BEO).
• Supervise the set-up of function rooms to include placement of linens, silver, China, and glassware according to event order specifications, catering function sheets, and Club standards.
• Visually inspect function rooms and equipment prior to functions to ensure proper cleanliness, inventory, and an orderly area.
• Hold pre-function line up with staff to ensure smooth, efficient service. Distribute copies of the function sheets to staff assigned to work events and ensure proper execution according to the event order and Club standards.
• Interpret function diagrams as distributed by the Catering Department and ensure staff arrive for work in the designated uniform and are groomed according to Club standards.
• Verbally communicate, in a calm and positive manner, during the function with the kitchen, service staff, as well as the client/host, to ensure the timely execution of events as needed.
• Train and supervise the banquet staff and monitor performance during events.
• Supervise the clean-up of the function room, proper breakdown, and storage of equipment.
• Assist servers with the execution of events as needed to ensure success.
• Ensuring responsible alcohol service is being provided to members and guests through direct supervision of banquet staff in compliance with both Club policies, State law, and Federal law.
• Process billing information using a POS system with accuracy and attention to detail.
• Consistently follow all food and safety-related requirements in adherence to all applicable federal, state, local safety and health regulations and Club standards.
• Perform other duties as assigned by the manager.
  
  

Education, Experience, And Skills

• A high school diploma or GED is required.
• Minimum of 2 years of experience in a banquet facility, hotel, or related field.
• Proven track record in successfully assisting with all types of banquet functions and events.
• Food safety and alcohol beverage certification.
• Must be of legal age to serve alcoholic beverages.
• Must be able to effectively hire, train, and discipline employees.
• Knowledge of kitchen and banquet equipment, health department rules and regulations, and liquor laws and regulations.
• Excellent listening, oral communication, and positive interpersonal skills are required.
• Ability to communicate effectively with food & beverage staff of diverse backgrounds, cultures, and education levels.
• Demonstrated ability to be a team leader, manage staff, and handle members/guests in a diplomatic, constructive, and professional manner.
• Demonstrated results-oriented and capable of working with minimal direction.
• Excellent organizational, time management, and follow-through skills.
• Excellent team player with the ability to work hands-on in a fast-paced environment.
• Strong knowledge of service and quality standards.
  
  

About Carrollwood Country Club

Founded in 1972, Carrollwood Country Club was the largest Country Club community in the Tampa Bay area.At the time the club would have been considered “in the country” as Tampa had not yet grown north to its current state. The club was very successful in those years and at one time had as many as 1000 golfing members and 600 Tennis Members. Fast forward 30 years to 2003 and the club underwent an extensive renovation. Not only were the golf courses rebuilt, but they were also redesigned under the guidance of the Dan Maples Golf Design Company. It took two years to renovate all 27 holes.In addition to the golf course, all new clubhouse, pool and tennis facilities were constructed to create the new Carrollwood Country Club. Today, CCC offers the best in family amenities including; 27 holes of Championship Golf, a full-service clubhouse with banquet facilities, a full social calendar, 8 Har-Tru Tennis Courts, and a Jr. Olympic size swimming pool. While the Club has never been in better shape, we continue to reinvest into our facility to ensure it is a relevant and thriving property.