What are the responsibilities and job description for the Help Desk Analyst position at Carrols Corporation?
Carrols Restaurant Group, headquartered in Syracuse, NY, is a subsidiary of Burger King Corporation. Carrols operates over 1,000 Burger King® locations across 23 states and approximately 60 Popeyes® locations in 6 states. Carrols currently employs over 25,000 people in our restaurants and our Home Office. We’ve been in the quick service restaurant business for over 60 years, so we know a little bit about success. We’re all about finding talented people and giving them the tools and knowledge to make it to the top. We are excited to bring on a new team member in our corporate office and we are currently recruiting for a Help Desk Analyst to join our team.
The Help Desk Analyst will provide first point of contact technical support through analysis and problem solving for the installation, maintenance, implementation and documentation of the current Restaurant Systems software and hardware technologies via phone or remote support communication.
Responsibilities:
- Provide effective communication of support solutions to restaurant personnel on existing, as well as new, technology platforms.
- Install/update hardware and software to resolve system related issues per established procedures
- Diagnose and document system related issues in a timely and efficient manner.
- Follow-upon unresolved issues to ensure timely resolutions.
- Adjust activities based on call volume fluctuations.
- Interpret user problems and recommend solutions.
- Escalate unresolved issues to the correct resource.
- Ability to organize and prioritize tasks to ensure timely problem resolution.
- Flexible work hours.
- Other duties as assigned.
Requirements & Qualifications:
- 2 years of experience in an IT support/Help Desk support role.
- Experience with Help Desk software and remote support tools desired.
- Retail experience to include POS and Back Office management applications including inventory systems.
- Experience in a multi-shift or 24/7 environment preferred.
- Good understanding of corporate networking infrastructure (i.e. Hardware based VPN preferred.)
- Understanding of LAN, WAN and Wi-Fi
- Good analytical skills.
- Work well under pressure with minimal supervision.
The hourly range for this position is $23.00 - $25.00 hourly depending on experience. Pay to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Salary : $23 - $25
