Program Manager, Facilities Maintenance

Carrols Restaurant Group, headquartered in Syracuse, NY, is a subsidiary of Burger King Corporation. Carrols operates over 1,000 Burger King® locations across 23 states and approximately 60 Popeyes® locations in 6 states. Carrols currently employes over 25,000 people in our restaurants and our Home Office. We’ve been in the quick service restaurant business for over 60 years, so we know a little bit about success. We’re all about finding talented people and giving them the tools and knowledge to make it to the top. 

 As a Facilities Maintenance Program Manager, you will be part of the FMO Team which is responsible for the care and preservation of Carrols’ physical assets and equipment. The FMO is a part of the Restaurant Support Team with the responsibility to provide Carrols’ customers and crew members a safe, clean, and inviting restaurant environment in which customers can enjoy a hot, fresh meal AND our crew members can be successful in their roles and enjoy their work environment.

If you are looking for a growing company where you will be relied on as a key team member that others can depend on, collaborating with teammates from all departments, then Carrols has a role for you! Carrols – now part of RBI and BKC with over 1,000 corporate locations – is looking for a skilled professional to fill the role of FM Program Manager, responsible for implementing, managing and procuring various facility maintenance activities in support of our departments mission. If you thrive in a fast-paced, dynamic environment, are passionate about maintaining top-notch restaurants, and are always looking for ways to improve on the current, then this position is tailor-made for you!

Summary of Key Job Responsibilities:

Supplier Performance

• Manage overall operational supplier performance for all FMO categories
• Maintain Computerized Maintenance Management System (CMMS) database of suppliers and restaurant assignments
• Collaborate with internal stakeholders to maximize value from supplier relationships
• Manage all vendor KPIs, SLAs, scorecards and any corrective action plans as needed

Continuous Improvement

• Identify initiatives to improve processes and procedures supporting both operational efficiencies and business objectives
•  Review R&M costs to uncover opportunities for optimization, including preventative maintenance strategies and balancing internal vs. external costs. (
• Identify areas for improvement, advocate for change and implement ideas to achieve improvements
• Evaluate technician efficiency and propose productivity improvements
• Support continuous improvement goals and implementation of standard performance metrics

Project Management

• Assist in developing and executing project plans, including estimated costs, for implementing new facility maintenance programs
• Oversee delivery of any assigned projects, ensuring delivery within budget and deadlines
• Collaborate with Construction on how the FMO is used for remodels, creating a playbook that can be used to repeat the lessons learned
• Collaborate with Procurement team to manage implementation of any new services that need to be rolled out to locations

Data Integrity & Technology Administration

• Manage implementation of new CMMS ensuring accurate data in the system for all locations, assets, equipment and suppliers
• Collaborate with key stakeholders on utilizing data in decision making and process assessments from the new CMMS
• Oversee data integrity of the CMMS so that it becomes the trusted source for everything that happens to our assets
• Ensure maintenance of accurate records of all relevant documentation in CMMS including annual inspections, equipment data, and scheduled services.

Reporting

• Generate and deliver regular internal reports that allow tracking of Facilities Management (FM) activities by district, region and division
• Utilize tools such as Excel and Power BI for data analysis and reporting
• Ensure accuracy of deliverables

General

• Contribute to the development and execution of a comprehensive annual facility maintenance plan in collaboration with all internal stakeholders
• Collaborate with stakeholders to implement facility-related programs that will optimize operations and reduce equipment downtime

Education & Experience:

• Bachelor’s degree or equivalent professional experience.
• 6 years of progressive facilities maintenance experience.
• 2 years of facilities maintenance experience specific to the restaurant industry
• Demonstrates intellectual curiosity with a proactive approach to learning and problem solving.
• Skilled at fostering collaboration and building strong, cross-functional teams.
• Ability to train and develop team members for success
• Strategic problem solver with a results-oriented mindset
• Experience in procurement or supply chain management experience is highly desirable
• Strong knowledge of maintenance systems and industry standard CMMS apps
• Must have the ability to compromise and use different approaches to reach a goal.
• excellent organizational skills with a strong attention to detail
• Proficiency in MS Office- particularly excel
• Excellent verbal and written communication skills.
• Must work well under pressure and be able to adjust to changing priorities.
• Self-starter with a curiosity-driven attitude and a passion for continuous improvement.