What are the responsibilities and job description for the Community Liaison position at Carrus Health?
Join Team Carrus!
We invite you to join Concord Hospice - Carrus Health - where lots of exciting growth is happening! Ours is a campus of healing. First and foremost, we provide quality healthcare with kindness and respect for patients and their families. We serve our communities with generosity and joy. We're specifically looking for compassionate medical professionals with a strong work ethic. Members of Team Carrus exhibit an appreciation for and commitment to our mission, vision, values, and principles. We would love to have you as part of the Carrus Team!
Liaison
Liaisons are motivated who understand the business side of health care and hospice. They work closely with referring hospitals, ALF, SNF, LTC, Home Health, MDs and CM/SW on determining medical appropriateness for hospice admit. The Liaison helps the family and patient determine their healthcare goals. They assess patients to determine individual care needs, review medical records and coordinate transfers. Liaisons build strong referral relationships, do territory management and growth, and assist referral sources in patient placement for hospice.
Benefits Of Being a Clinical Liaison with Us
You are a valued member of the business development and hospital team
Work in a team-oriented positive culture
Competitive rates
Comprehensive benefits package for Full-time employees (including medical, dental, vision, 401k, life insurance and short- and long-term disability)
Specific Duties
1. Directs all marketing operations including providing direct oversight of the establishment and implementation of marketing initiative in a specified service area. Creates target lists of contacts and decision makers in assigned territory. Develops relationships, provides excellent customer service, and educates referrals sources on services provided.
2. Continuously conducts market assessments and develops a comprehensive marketing plan designed to meet budgetary volume projections. Demonstrates positive referral satisfaction and account retention to achieve budgetary volume projections.
3. Establishes and maintains positive working relationships with current and potential referral sources.
4. Builds and monitors community, customer, and payer perceptions that Concord is a high-quality provider of services.
5. Contributes to strategic planning including identifying opportunities for additional or improved services to address customer needs.
6. Maintains comprehensive working knowledge of Home Health/Hospice markets including government agencies, major payer groups, key referral sources, and competitor's market positioning.
7. Maintains comprehensive working knowledge to be a community resource and assists customers in placement when Concord may not be an option.
Position Qualifications:
1. At least three (3) years' experience in health care marketing management preferably in hospice care operations.
2. Ability to market aggressively and deal tactfully with customers and the community.
3. Demonstrate good communication skills, negotiation skills, and public relations skills.
4. Demonstrates good autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
5. Computer skills required: Word, Excel, PowerPoint, and Outlook systems.
