What are the responsibilities and job description for the Temporary Customer Service Representative position at CARS Protection Plus, Inc.?
Position Title: Temporary to Permanant Customer Service Representative
Reporting to: Customer Service Supervisor
Reporting to: Customer Service Supervisor
Job Status: Temporary-Fulltime-Non-Exempt-Possibility to Convert to Permanant employee after 90 days
Location: On-Site in Schertz, TX
- This is an in-office role only, located at 7455 FM 3009 Schertz, TX 78154
- The hours for this position are Monday to Friday, 8:15 AM to 5:15 PM.
- This position is temporary with the possibility to convert after a 90 day evaluation
- Starting Salary: $18.00 per hour
Overview:
We are looking to employ a Customer Service Representative capable of ascertaining and fulfilling
customer needs by delivering knowledge, empathy, and professionalism. The ideal candidate will be
people‐orientated, adaptable, and have outstanding problem‐solving skills. Being a constant point of
contact for customers, you can create and/or transform a customers experience with our company. For
this reason, it is integral that you are friendly and well‐informed in your approach.
Essential Job Duties and Responsibilities:
- Managing large amounts of incoming calls and email inquiries
- Answering detailed product and service questions
- Keeping records of customer interactions, processing customer accounts, and filing documents
- Reading and learning scripts
- Compiling reports on overall customer satisfaction
- Strong written and verbal communication skills
- Confidence on the phone
- Basic data entry knowledge
- Ability to multi‐task, prioritize, and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently and proactively
- High aptitude for following communication guidelines, procedures, and policies
Position Requirements:
- Strong written and verbal communication skills
- Confidence on the phone
- Basic data entry knowledge
- Ability to multi‐task, prioritize, and manage time effectively
- Ability to retain and recall important information
- Capacity to work independently and proactively
- High aptitude for following communication guidelines, procedures, and policies
Salary : $18
