What are the responsibilities and job description for the Billing Resolution Specialist position at Carson Medical Group?
Job Description:
We are seeking a dedicated Billing Resolution Specialist to join our team at a busy, multispecialty medical group. This role is central to managing our internal collection cycle and ensuring a smooth, efficient process for handling patient billing inquiries.
The Billing Resolution Specialist will primarily be responsible for answering incoming calls and acting as the first point of contact for patients with billing inquiries, questions, or concerns. They will use their strong communication skills to help resolve payment issues and facilitate understanding, providing exceptional service while adhering to the Carson Medical Group’s policies and guidelines.
Key Responsibilities:
- Serve as the first line of resolution for patient billing inquiries and complaints.
- Conduct medical collections by following up on unpaid patient accounts.
- Answer and manage high volumes of calls related to billing and payment inquiries.
- Assist patients in understanding their billing statements, charges, and insurance adjustments.
- Identify and resolve payment issues, establishing payment plans as needed.
- Document interactions accurately within the electronic health records (EHR) system.
- Collaborate with other department team members to ensure accurate and timely resolution to patient inquires and concerns.
Skills:
- Previous experience in a healthcare billing or collections role is preferred.
- Strong customer service and communication skills required
- Ability to handle sensitive information confidentially and professionally.
- Familiarity with medical billing practices and terminology is a plus.
- Comfort with using medical billing software and electronic health records (EHR).
- Excellent attention to detail and organizational skills.
Job Type: Full-time
Pay: $17.75 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- ICD-10: 1 year (Preferred)
Ability to Commute:
- Carson City, NV 89706 (Required)
Ability to Relocate:
- Carson City, NV 89706: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25