Clinic Office Coordinator - Topaz Ranch - Full Time

Clinic Office Coordinator - Topaz Ranch - Full Time

POSITION SUMMARY

This position is responsible for coordinating daily activities for a small-scale clinic. Performs staff duties as needed in support of the clinic.

POSITION REQUIREMENTS:

Minimum Education

• High School Diploma or equivalent
• Bachelor’s degree preferred

Minimum Work Experience Required:

• Reading, writing, excellent spelling, organizing, and filing skills.
• Professional phone etiquette.
• Customer service skills.
• Strong computer, excel experience and word processing skills.
• Knowledge of general accounting practices.

Minimum Work Experience Preferred:

• Previous medical clinic office supervisory experience preferred.
• Bi-Lingual preferred.

POSITION ESSENTIAL FUNCTIONS:

Management

• Provides direction and coordinates daily operations of a small-scale clinic.
• Works in conjunction with the entire clinic staff to provide a patient centered care team with effective communication being the common denominator.
• Orders office supplies, medical supplies and coordinates repairs and maintenance projects.
• Provides leadership to staff.
• Responds to staff requests in a timely manner
• Ensures accurate and timely communication
• Encourages and exhibits professional communication
• Ensures team members meet the needs of the practice, physician and midlevel providers
• Prepares schedules
• Determines staffing levels
• Posts open positions in a timely manner
• Expedites screening and interviewing process
• Ensures rapid processing of new employees
• Oversees payroll processes
• Ensures the competency of all staff
• Determines individual goals and objectives
• Ensures staff is oriented to the practice policies and procedures
• Ensures all evaluations are completed annually and according to organizational timeframes.
• Promotes staff development

Communication

• Answers telephones, routes callers, takes messages and provides routine information to callers.
• Returns Phone calls in a timely manner
• Relays messages to appropriate staff members

General Duties

• Works with team to ensure the accurate entry of charge data to include appropriate CPT and ICD - 9 codes.
• Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
• Posts payments from Patients and Third Party payers
• Balance payments with remittance advice
• Prepare payments for deposit
• Assist all team members in the completion of tasks at the beginning and end of day
• Provide assistance to practice manager as needed

Triage

• Answer incoming telephone calls
• Triage patient phone calls
• Assess the level of need for each patient call
• Direct or assist in the solution for the patient
• Make follow up phone calls as necessary
• Work with Medical Assistants and physicians to solve patient problems
• Work with other medical facilities to solve patient problems
• Respond to patient issues and create solutions
• Document all interaction for inclusion in the patient electronic medical record
• File information as needed, scan information as needed

Scheduling

• Schedule all new and existing patient visits
• Provide assistance in preparing the patient for their next visit
• Mail out any necessary forms to patient's home prior to visit
• Make patient reminder calls when appropriate.
• Work with Medical Assistants and Physicians to create an efficient and effective schedule
• Serve as an ambassador to patients
• Works with physicians to ensure all encounter forms are completed at time of service and coding is accurate and representative of the patient visit.
• Posts payments from Patients and Third Party payers to EMR, patient form and scan documents.
• Collect Copay and check in patient.
• Schedule CVMC Radiology and check out patient.
• Schedule follow up appointment
• Balance payments with remittance advice
• Prepare payments for deposit

Authorizations/Referrals

• Obtain necessary authorizations from insurance companies for procedures and tests performed in office and to outside vendors and physicians.
• Send necessary records to outside vendors and physicians to facilitate referral.
• Schedule referral when appropriate and notify patient.
• Keep Accurate logs of referrals made.

BENEFITS: If you are scheduled to work part-time at least 20 hours per week and full-time at least 32 hours per week, you are eligible for benefits on the first day of the month following 30 days of employment.

• NO STATE INCOME TAX
• Hometown Health Medical, EyeMed Vision, Guardian Dental and Flexible Spending Account.
• Vanguard 401(k) with match.
• Employer paid Care Flight Membership for your household (full-time employees) (A Division of REMSA).
• Employer Paid Basic Life and AD&D insurance.
• Unum Supplemental Insurance (Critical Illness, Accident, Short Term & Long Term Disability).
• Earned Time Off, Sick Leave and Paid Holidays.
• Nevada 529 College Fund.
• Unum Employee Assistance Program.
• Employer paid Credit monitoring and Identity Theft Program through CyberScout.
• Tuition Reimbursement, Clinical Ladder* & HRSA Loan Repayment Program* (*for qualifying positions).
• Priority Childcare Enrollment with the Boys and Girls Club of Western NV for ages 9 months .
• Paid Volunteer Hours for staff to help in the community.
• and More...

CARSON VALLEY HEALTH IS PROUD TO BE RECOGNIZED AS A FINALIST IN THE

"BEST PLACES TO WORK" - NORTHERN NEVADA, 2021, 2022, 2024 & 2025!

WE LOOK FORWARD TO WELCOMING YOU TO OUR TEAM!!